1. Vacuus Dilectio's Avatar
    So back in July I was having issues with power button on my N5. I contacted google and they agreed to send a refurb one. Well while waiting for my replacement my n5 took a little tumble and the screen broke. Knowing at the time they didn't cover broken screen I contacted them and said that I had damged the screen and understood they wouldn't cover it. They said they had to cancel the RMA which I understood. Well I have come to discover they had sent the device anyways and has been sitting at my office since the end of July! I was never charged for it and never sent them my broken one. Part of me wants to hope I'm lucky and I can just use it but I also feel guilty/afraid I could be charged for it. I know there are rummors google will replace a broken screen one time but I'm also afraid if I call and they might also catch their mistake about not charging/return the RMA. Any advice would be appricated!
    10-17-2014 11:48 AM
  2. Aquila's Avatar
    I'd let them know about it. They may be willing to return the favor, they may want you to ship it back (at their cost) - but IMO the right thing to do is to let them know of the crossed wires and be willing to settle it up.
    Vacuus Dilectio likes this.
    10-17-2014 12:05 PM
  3. Vacuus Dilectio's Avatar
    Yeah that's what my moral compass was telling me to do too. I guess it's just I can't afford to replace it out of pocket and just needed a nudge to do the right thing just because it's going to be sad to part ways with the N5. Fingers crossed the karma will come back to me lol
    10-17-2014 12:10 PM
  4. Aquila's Avatar
    Let us know what they respond with - it's always interesting to see how companies handle mixups.
    10-17-2014 12:11 PM
  5. Slashyou's Avatar
    Let us know what they respond with - it's always interesting to see how companies handle mixups.
    Saw this thread 1 min after it posted and i had no idea why will they send a new one when they dont have the old one ?
    10-17-2014 12:31 PM

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