1. AC Question's Avatar
    every time I launch Google play I get the error message that I need to enable background dat. I've gone in to verify it already is enabled. It drives me batty. I cannot update apps, nor can I search for new ones. Any help appreciated!
    03-08-2015 02:40 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you go check that background data is enabled, is it the main background data setting, or is it the setting for the specific app? Go to Settings>Data Usage, and select Google Play Store. Check to make sure that its specific Restrict Background Data switch isn't turned on.
    03-08-2015 11:08 PM
  3. Larry Butchins's Avatar
    I have taken your advice and enabled background data for the Google Play Store, and ensured that it is enabled on the main data usage settings as well - I still get the error message.
    What Now?

    Larry Butchins
    04-27-2015 11:20 AM
  4. Catrinki's Avatar
    I have taken your advice and enabled background data for the Google Play Store, and ensured that it is enabled on the main data usage settings as well - I still get the error message.
    What Now?

    Larry Butchins
    06-25-2015 03:26 PM
  5. aleandra's Avatar
    I had the same issue. Ultimately, clearing my data (it will also probably work if you simply clear your cache) worked for me. Clearing data and clearing cache for Google play store can both be found with the following steps:

    * Go to: Settings > General (tab) > Application manager (under device manager) > scroll down until you find Google play store
    * After selecting Google play store, first clear the cache
    * After exiting, restart the device
    * Once restarted, you should hopefully be able to open the Google play store

    If not, follow the first step again then instead of selecting 'clear cache' you would select 'clear data'. Continue all following steps. Hopefully that works for you. Best of luck!
    07-13-2015 12:26 PM
  6. Stacy Nickols Gorajewski's Avatar
    Thank you! I was having this same issue today and after clearing my cache and doing a restart, it resolved the issue.
    08-12-2015 07:07 PM
  7. Donnie Hazle's Avatar
    Thank you so much for this information!! I have searched for a solution to this problem for months and you are the first person I have found to recommend looking at the individual data usage and checking there for background data restriction! I can now update previously downloaded apps bought on google play. I appreciate your assistance.
    12-04-2015 04:17 PM
  8. Yan Y's Avatar
    Hi,
    I just bought an OPPO R7 and initially I couldn't download from Play Store too. This is what I did and it worked:
    1) Checked for latest upgrade of software -> installed
    2) Cleared cache in Play Store app
    3) Re-started mobile phone
    12-06-2015 08:42 AM

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