07-15-2016 01:00 PM
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  1. AC Question's Avatar
    (I have ROOTED Samsung Galaxy S3 Neo)
    ן modded my google play (5.1.11 or 5.11.1) but the mod isn't worked, so i unistalled the modded and downloaded normal google play from the internet but every time i trying to download app, the google play crashes!!!
    Plzzzz helppp!!!!!!!!
    03-29-2015 07:31 AM
  2. itguyjax8430's Avatar
    Try clearing the data from the app in app manager

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    03-29-2015 07:49 AM
  3. Yonatan Mendel's Avatar
    Try clearing the data from the app in app manager

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    still dont work!!!
    03-29-2015 07:55 AM
  4. itguyjax8430's Avatar
    Try clearing the Google play services as well.

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    03-29-2015 07:57 AM
  5. Yonatan Mendel's Avatar
    Try clearing the Google play services as well.

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    i cleared the cache and stil not working.
    03-29-2015 07:59 AM
  6. itguyjax8430's Avatar
    Did you do the data as well? Cache is not that important, yhe data will reset the app all the way.

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    03-29-2015 08:03 AM
  7. Yonatan Mendel's Avatar
    Did you do the data as well? Cache is not that important, yhe data will reset the app all the way.

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    In the normal settings, google play services doesn't has data.
    03-29-2015 08:05 AM
  8. itguyjax8430's Avatar
    Do you have a custom recovery installed?

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    03-29-2015 08:08 AM
  9. Yonatan Mendel's Avatar
    Do you have a custom recovery installed?

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    no
    03-29-2015 08:09 AM
  10. Yonatan Mendel's Avatar
    Do you have a custom recovery installed?

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    plz help
    03-29-2015 08:24 AM
  11. itguyjax8430's Avatar
    Do you have download manager disabled?

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    03-29-2015 08:30 AM
  12. Yonatan Mendel's Avatar
    Do you have download manager disabled?

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    WHAT? what is download manager and how i can enable him?
    03-29-2015 08:35 AM
  13. itguyjax8430's Avatar
    Look in your application manager under all and see if it is there. If not look in your disabled apps and see if it is there. If it is turn it on.

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    Attached Thumbnails How can I get into the Google Play Store?-screenshot_2015-03-29-09-38-47.jpg  
    03-29-2015 08:40 AM
  14. itguyjax8430's Avatar
    Also if it is there clear the data.

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    03-29-2015 08:42 AM
  15. Yonatan Mendel's Avatar
    Look in your application manager under all and see if it is there. If not look in your disabled apps and see if it is there. If it is turn it on.

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    He enabled. What now? remember that i download that google play from the internet.
    03-29-2015 08:43 AM
  16. itguyjax8430's Avatar
    Do you have the latest Google Play installed?

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    03-29-2015 08:45 AM
  17. Yonatan Mendel's Avatar
    Do you have the latest Google Play installed?

    Current devices - T-Mobile Galaxy Note 4, Surface Pro 3 Core I5, and Nexus 9

    Past Devices - Phones: Nexus 6, Nexus 5, Galaxy Nexus, Nexus S, Galaxy Note 3, Galaxy Note 2, Galaxy S5, Galaxy S4, Galaxy S3, Galaxy S2, HTC Incredible, HTC EVO 4G, HTC EVO, HTC Hero, Motorola Photon.

    Tablets: Nexus 7 (2013), Nexus 7 (2012), Lenovo Yoga Tablet 2 Windows 8.1, Dell Venue 8, Galaxy Tab Pro, Galaxy Note 10.1 2014 Edition, Galaxy Note 10.1, Galaxy Note 8, Kindle Fire HD 8.4, Kindle Fire HD 7, Kindle Fire, iPad 2, iPad 1, Nook HD, Nook.
    Yeah, 5.3.6 and still not working.
    03-29-2015 10:10 AM
  18. itguyjax8430's Avatar
    Yeah, 5.3.6 and still not working.
    A last resort idea would be to do a factory reset of your phone to see if that fixes it.
    03-29-2015 10:12 AM
  19. Yonatan Mendel's Avatar
    A last resort idea would be to do a factory reset of your phone to see if that fixes it.
    But factory reset restore lost system apps?
    03-29-2015 10:15 AM
  20. itguyjax8430's Avatar
    But factory reset restore lost system apps?
    I don't think you will lose your system apps just the apps you have downloaded from the play store. If you play store is not located under system apps in the file directory then you may loose your play store. I would imagine under the factory image in your phone the play store should be in the correct place.
    03-29-2015 10:19 AM
  21. Yonatan Mendel's Avatar
    I don't think you will lose your system apps just the apps you have downloaded from the play store. If you play store is not located under system apps in the file directory then you may loose your play store. I would imagine under the factory image in your phone the play store should be in the correct place.
    Does factory reset will remove my music or apps?
    03-29-2015 10:21 AM
  22. itguyjax8430's Avatar
    Does factory reset will remove my music or apps?
    Yes you will lose your apps. As far as your music if you have a micro SD card installed and that is where your music and photos are then you won't lose those. I would pull the card out before you reset just to have that added peace of mind that all the data is safe. You SD card if you have one is not encrypted is it? If it is you will want to decrypt before the reset.
    03-29-2015 10:25 AM
  23. Yonatan Mendel's Avatar
    Yes you will lose your apps. As far as your music if you have a micro SD card installed and that is where your music and photos are then you won't lose those. I would pull the card out before you reset just to have that added peace of mind that all the data is safe. You SD card if you have one is not encrypted is it? If it is you will want to decrypt before the reset.
    factory reset will restore my old google play, who modded and deleted?
    03-29-2015 10:27 AM
  24. itguyjax8430's Avatar
    factory reset will restore my old google play, who modded and deleted?
    It shouldn't install the modded one, it should install the one that came from the factory image. Are you running a custom ROM on the phone or is it just a Stock ROM that is rooted?
    03-29-2015 10:30 AM
  25. Yonatan Mendel's Avatar
    It shouldn't install the modded one, it should install the one that came from the factory image. Are you running a custom ROM on the phone or is it just a Stock ROM that is rooted?
    I dont have any ROM. Anyway, you can talk with me in skype. my skype ID: yonatanmendel
    03-29-2015 10:46 AM
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