1. Gabriel Silva Cheinquer's Avatar
    On both my Galaxy Tab S 8.4" and my Moto X Style, I'm having the same issue in my Play Store app. I can say it is abnormal, because my brother, who has a Galaxy S5 has the banner.

    In my app there should be a banner with images along with the search bar and the 'apps and games / entertainment' separation. I have all of these, but not the banner. I, in fact, never had the banner, on either device. Whereas my brother, running 5.0.1 has it.

    My Tab S is running Android 5.0.2 and my X Style is running 6.0 .

    Since I have 3 linked Google accounts on my devices, I tried switching between them to test if the banner appeared. It didn't work.

    Please help me fix this, thanks in advance.
    02-28-2016 03:52 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which version of the Play Store do you have on those devices? I'm on 6.0.5.
    02-28-2016 05:17 PM
  3. Gabriel Silva Cheinquer's Avatar
    03-03-2016 01:01 PM
  4. B. Diddy's Avatar
    Try going to the App Manager (or Settings>Apps>All), select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Now open it again. No change?
    03-04-2016 10:00 PM
  5. extremenet's Avatar
    I have the same problem on my Nexus 6P with Play Store version 6.5...
    There is no top banner in the Play Store. The banner shows up on my other devices, just not on that one device. I've tried clearing the app data, but it didn't change - still no top banner.
    05-16-2016 07:51 PM

Similar Threads

  1. How do I fix sound skipping on the Galaxy S6?
    By Find000 in forum Samsung Galaxy S6
    Replies: 2
    Last Post: 08-23-2017, 05:44 PM
  2. Any reason to reboot the 6P routinely?
    By PaulQ in forum Nexus 6P
    Replies: 4
    Last Post: 03-02-2016, 06:56 PM
  3. Replies: 5
    Last Post: 02-29-2016, 03:41 PM
  4. Replies: 1
    Last Post: 02-28-2016, 05:21 PM
  5. Missing App Drawer Menu, how can I get it back?
    By AC Question in forum Samsung Galaxy S6
    Replies: 1
    Last Post: 02-28-2016, 04:08 PM