1. rickms80's Avatar
    Both of my phones and two of my friends phones now have the same issue. Is anyone else experiencing this? Last time this happened I had to factory reset my phone to get it to display again. Attached a screen. The banner should appear above the Top Charts, Games buttons.
    Attached Thumbnails Top Banner in Google Play Missing-1491.jpg  
    05-23-2017 10:35 AM
  2. SpookDroid's Avatar
    Which banner are you referring to? What does/did it do? I don't see a banner on mine,either, so this is probably an update or change directly in the Play Store (if it was there before, I really can't remember)
    05-23-2017 12:32 PM
  3. rickms80's Avatar
    Which banner are you referring to? What does/did it do? I don't see a banner on mine,either, so this is probably an update or change directly in the Play Store (if it was there before, I really can't remember)
    It usually displays app sales or other app news. If you don't see anything above the Top Charts, Games, and Categories button then it has also disappeared for you too.

    It randomly disappeared for me in the past and I was missing app sales n such. Guess they're making changes to the store and my play store isn't messing up.
    05-23-2017 07:18 PM
  4. rickms80's Avatar
    Found this image. See the banner above the top charts, games, categories buttons?
    Attached Thumbnails Top Banner in Google Play Missing-1495.jpg  
    05-23-2017 07:23 PM
  5. SpookDroid's Avatar
    Ah, that one! It's showing for me on Books and Music but not on apps. I guess there must be nothing to show there because the main banner on the webpage doesn't show anything for apps either.
    05-24-2017 01:03 AM
  6. L0n3N1nja's Avatar
    I don't have that banner but Google play has had a few updates, the icon has changed recently.
    05-24-2017 02:25 AM
  7. Alex R4's Avatar
    Noticed the same thing, banner gone on tablet, phone and pc. Contacted google support. they said that the ads are set up to individual accounts. If their are no specials for that person no banner will show up. I personally think that was bogus and the tech didn't know what was the problem since my wife and I have totally different tastes and get the same adds all the time. It has been over a month and the banner has still not shown up.
    Before it disappeared I had opted out of receiving certain adds, not sure if that has anything to do with banner. Been trying to opt back in with no success.
    10-26-2017 02:48 PM
  8. Alex R4's Avatar
    Noticed the same thing, banner gone on tablet, phone and pc. Contacted google support. they said that the ads are set up to individual accounts. If their are no specials for that person no banner will show up. I personally think that was bogus and the tech didn't know what was the problem since my wife and I have totally different tastes and get the same adds all the time. It has been over a month and the banner has still not shown up.
    Before it disappeared I had opted out of receiving certain adds, not sure if that has anything to do with banner. Been trying to opt back in with no success.
    10-26-2017 02:48 PM

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