And they said 24 to 48 hours. Shame on them! They should have made you wait until tomorrow at least, huh?
(Google is usually pretty fast in fixing problems.)
True, but I don't like the idea that problems like this one should happen at all.
And, by the way...
So, I initiated an online chat with Fi Support; it said an agent is usually available in 2 to 3 minutes. When the chat box opened, it said there were 196 people in the queue in front of me and it took close to 40 minutes before I got a live agent.
So, I told him that my SMS texts were not being received by the other party although I was able to receive their texts and I pointed out that Hangouts indicated that my texts were "Sent" complete with timestamp.
As soon as he started talking about "fixing" my phone, I jumped in and said, "Just to be clear, I have tried sending SMS's from hangouts.google.com also and the problem is the same, so I really don't think it has anything to do with my phone. Can you tell me if there are any network issues at the moment?"
He insisted (of course) that we "fix" my phone, so I played along and did the stuff he requested. When it still didn't work, I pointed out again that the problem is the same at hangouts.google.com and that "It sounds like a network problem to me..."
He asked me to wait while he checked with someone higher up and after a few minutes came back and said, yes, there is currently a know issue that they are working to fix and that it should be fixed in 24-48 hours.
I *knew* it was a network issue. Why was it my job to educate this support agent?