1. Hypnotoadd's Avatar
    I recently got married, & I'm working on converting everything from my old personal Gmail email (which contains my old last name) to my new personal Gmail email.

    I did an online chat with Google Fi today, they're telling me they can only change my email by cancelling the current Fi account & creating a new one. The kicker is, when we bought our Pixel phones (a gen 1 XL & gen 2 regular Pixel), they were bought with device protection & Google says I'll lose that on the new account. Has anyone successfully changed their email address & not had this issue?

    I'm wondering if there's some special, magical way to ask for this, that won't cause us to lose our device protection. Otherwise, it's not a huge deal to keep the old email account around until we replace these phones, but that could be another year away.
    07-02-2018 04:32 PM
  2. kct1975's Avatar
    My personal suggestion would be to simply have your old email address automatically forwarded emails to your new email address.
    Dngrsone and Hypnotoadd like this.
    07-02-2018 07:19 PM
  3. Hypnotoadd's Avatar
    That's what we'll have to do. It's just crazy that they can't easily change an email address without screwing things up.
    07-03-2018 09:52 PM
  4. Ry's Avatar
    That's what we'll have to do. It's just crazy that they can't easily change an email address without screwing things up.
    Gmail address = Google account.

    They're not in the business of creating aliases like you would with work/Exchange/business emails.
    Laura Knotek likes this.
    07-03-2018 10:37 PM

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