If so, how long did you have to wait before Google credited your credit card?
Just curious....
Sent from my iPad LTE using Tapatalk HD.
Just curious....
Sent from my iPad LTE using Tapatalk HD.
Based on how well the whole experience has been thus far with GN sales and the release of the Nexus 7 you should expect the refund to hit your account some time in mid-October.
Decide to go back to the iPhone?
Are you joking or trolling?
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For what reason are you guys returning your phones? Just curious
Returning for the same reason, faulty GPS and vertical bright line on the screen. Called on Saturday the guy said someone from RMA dept will call me today.. So still waiting now ....
If you don't mind, let me know if you get a call.
OK so reporting back about what happened with my return. I went ahead and called them myself, after waiting on the phone and listening to their music for 47 minutes and 08 seconds. The girl picked up, I explained the situation, she said that an exchange device was shipped out to me and I should have received it today and it was signed by a man..... I was stunned.. I told her I didn't order any exchanges I just need a shipping label to return my defective unit. She was really confused put me on hold two times then finally connected me with another rep, a guy this time. I was so pissed by that moment I told them literally everything I think about their customer service. He got very serious and promptly emailed me a return label while I was on the line with him. He also said that the girl misunderstood or had the wrong information and there was no exchange unit sent to me. ?This is it. I'm packing this device and taking it to Staples in a few minutes.. Honestly this is THE most frustrating customer service experience I've had for the past 4 years (the previous one was with AT&T when they lost my defective blackberry unit)
Let me know of the outcome please. You have to make sure they'll set up and email you two emails with UPS label and RMA so you receive them while you are on the phone with the rep.Awesome....guess I will be spending my night one the phone again with Google when I get home.
I really have a hard time understanding how customer service with a company the size of Google can be this freaking terrible.
I returned my first Galaxy Nexus, but it was for a replacement because of the infamous Samsuck faulty USB port hardware issue (just google it). This was back before Google I/O and Nexus 7 and everything...the only device Google had in their store was the Galaxy Nexus at $400, plus ship/tax. The experience was awesome on Google's side. Customer Support was incredible; they were friendly, informed, polite, and quick with their e-mails. Once they handed me off to Samsung's support to finish the exchange, though, I was put on the phone with someone who had a thick accent and I could barely understand..I felt embarrassed having to ask him "what?" or "huh?" repeatedly. He tried to do a good job too but he was not nearly as quick, polite or as professional as my Google guy was, so the experience definitely seemed like a night/day difference to me.
Honestly, I'm a little shocked to hear the horror stories about Google's customer service since I had such a great experience before. I don't know whether to chalk it up to them being crazy busy now and overwhelmed at the call centers, or if most of these people's problems are really Samsung at fault. For what it's worth, my Google guy's name was "Chris".