guinnkevinr
Well-known member
Took almost 4 weeks with the one I returned before buying this one.
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
I think Samsung here is really the issue. The return label had samsungs address on it so since google never been in any hardware business prior the nexus line of devices they never really needed the call centers. And now they handle mostly orders and they're overwhelmed so all warranty questions and returns are taken care of by Samsung which has an awful warranty policy....
Samsung has always had quality control issues and they still do.
For what reason are you guys returning your phones? Just curious
Samsung has always had quality control issues and they still do.
This is very true, fully agree.
Even though it took Google a long time to answer my initial call to return my Nexus, they were quick to email me the shipping label and RMA slip for the inside of the box.... However, this is where my good experience ends. I sent my Nexus back last Tue via UPS as instructed and it was received back to Samsung's warehouse in Texas on Fri., but since Google did not include the option for insurance I requested it at the UPS store that I went to. Problem that I didn't realize at the time was doing so caused a new return label and tracking number. After not receiving any refund notice I called Google today to inquire about the refund status. The rep picked up the phone in less than 2 minutes which impressed me. He said usually people are getting their refunds in 3 days and the fact that I haven't received mine yet could be because they don't have the tracking number because of the new label. I gave him the number and he agreed that it was received by Samsung last Fri., so he created a ticket on the issue and said that this should be taken care of by this Fri. He also noted that the reason why I didn't use their return label was because I would not have been able to insure it. I'm hopeful at this point that my return will get processed soon. If not I will be calling my credit card company and getting them involved in this.But back to the original question....has anyone actually been successful in getting a returned processed through Google?
Even though it took Google a long time to answer my initial call to return my Nexus, they were quick to email me the shipping label and RMA slip for the inside of the box.... However, this is where my good experience ends. I sent my Nexus back last Tue via UPS as instructed and it was received back to Samsung's warehouse in Texas on Fri., but since Google did not include the option for insurance I requested it at the UPS store that I went to. Problem that I didn't realize at the time was doing so caused a new return label and tracking number. After not receiving any refund notice I called Google today to inquire about the refund status. The rep picked up the phone in less than 2 minutes which impressed me. He said usually people are getting their refunds in 3 days and the fact that I haven't received mine yet could be because they don't have the tracking number because of the new label. I gave him the number and he agreed that it was received by Samsung last Fri., so he created a ticket on the issue and said that this should be taken care of by this Fri. He also noted that the reason why I didn't use their return label was because I would not have been able to insure it. I'm hopeful at this point that my return will get processed soon. If not I will be calling my credit card company and getting them involved in this.
don't worry, they received my first unit on the 6th of this month and after almost two weeks they finally refunded me. As long as you put the paper with RMA # inside the box you should be fine.
Thanks man I remember the Atrix forums This is what I actually said to the Google rep two days ago, I said I wish they went with Motorola to build the Nexus phone I've never had any problems with my Atrix. but of course that's solely my experience, some people might say otherwise... Although I do have to say, the IPS SLCD panels have a huge advantage over the SAmoled screens in terms of quality. Amoled technology IMO is prone to all kinds of defects...Honestly, I think Samsung televisions are great! I just think their mobile department is their weakpoint, QC-wise.
Btw Trevalkin, you were a huge help to me all the time back in the original Atrix forums, and I was looking forward to having you around the Galaxy Nexus forums now. Sucks you've moved on to a different OS altogether. But, I wish you luck and I know you'll be happy with it; and if, for some reason you aren't, there's a lot of choice over here in Android world, so come on back sometime and see what's new!
Thanks man I remember the Atrix forums This is what I actually said to the Google rep two days ago, I said I wish they went with Motorola to build the Nexus phone I've never had any problems with my Atrix. but of course that's solely my experience, some people might say otherwise... Although I do have to say, the IPS SLCD panels have a huge advantage over the SAmoled screens in terms of quality. Amoled technology IMO is prone to all kinds of defects...
and funny you should mention the Samsung televisions lol my mother happened to have one, on which both, the power supply and the logic board went bad after like 4 months of the warranty expiration. googling this specific problem revealed that its very common with these models... my Skyrocket however worked like a clockwork on Gingerbread before they updated it to ICS. So it's really a hit or miss experience...
and last but not least. I love to try all kinds of new tech, Absolutely love the Jelly Bean OS so I'm very sure I'll go back to Android phones at some point.. Enjoying my iPhone for now but really miss google maps though, and of course I'll be following these forums to keep myself informed.
No I'm not on Google+.... I guess I'm one of those "weird" people who don't use any social networks lol I once registered on Facebook but haven't really found any use for it so I closed my account lol. I kinda have this distrust in social networks, don't really feel safe there... But yeah anyway.. I figured I can always sell my iPhone if there will be a Nexus from Motorola, the resell value is always high for the fruit devices you know. Can't wait to see what Google will announce this year.Glad to hear you'll stick around! Are you perhaps on Google+? Would love to follow you there if you use it. I don't use it to post often, but I do use it to follow others.
Yeah, our Samsung television has actually proven to last a long time and have very few problems, and the screen is beautiful, so that's why I said that. However, you're right, it's just hit or miss with Samsung - very little consistency. I guess you could say that about any manufacturer, and people do - but to me it just seems like defects and Samsung happen way more than any of the others. But, everyone has their favorites!
Did they deduct the shipping fee?8 days later, I finally got my refund! I called Google again yesterday to complain about not receiving a refund even though they have had my Nexus back in their warehouse since the 20th. Spoke with a new Google rep. who said that it could take them up to 14 days to process the return. She put me on a hold for less than 5 minutes after I told her that 14 days was not acceptable to me. When she came back she said she spoke with her supervisor who would be refunding my money immediately.... I checked my Google account today and they did in fact credit the full amount that I paid, which was nice because I was expecting to be hit with a restocking fee....
If anyone else is having a problem with the return process I recommend that you get a Google supervisor involved as this might speed up the process for you as well. Good luck...