1. bloo0153's Avatar
    I just went to give anyone reading this a heads up. I received by Google Wallet prepaid card refund in the mail today in the form of a MasterCard gift card. The envelope or enclosed letter gave no indication it was from Google. The "From" field of the letter listed "IRR CREAM". The card issuer was MetaBank. The letter stated, "Recently, you reported your Everywhere reward MasterCard lost or stolen. Attached is your replacement card." I thought my identity had been stolen or something so I gave the number on the card a call. This is when they explained the card was from Google. Very bizarre.
    12-17-2012 07:36 PM
  2. sinjed's Avatar
    thanks for posting this! got the card today and was also worrying something was up.
    12-17-2012 08:09 PM
  3. Androidappinspection's Avatar
    Glad I found this post. I received mine yesterday and spent the entire day thinking my identity had been stolen! I was seriously thinking over all the things I'd have to do to deal with that headache. So not worth it for $10.
    12-18-2012 02:54 PM
  4. mostlywords's Avatar
    Same here. Got the card today, thanks for the info.
    12-18-2012 06:16 PM
  5. yubeie's Avatar
    What a relief!! Like others..I was worried that my identity had been stolen..But I had a hunch that it could be Google since the card read "Debit"....I found this thread in my Google search..Glad to say..I am now relieved. Thanks to OP for the headz up!
    12-18-2012 06:46 PM
  6. biz79's Avatar
    Thanks for the info! I just received my card in the mail and thought my identity was stolen as well. Shame on Google for a near heart attack!
    12-18-2012 10:55 PM
  7. krautdog's Avatar
    What a relief!! Like others..I was worried that my identity had been stolen..But I had a hunch that it could be Google since the card read "Debit"....I found this thread in my Google search..Glad to say..I am now relieved. Thanks to OP for the headz up!
    ^^ +1 !!
    12-19-2012 12:09 PM
  8. bloo0153's Avatar
    It looks like more than a few people were confused as I just got an explanation email from Google.

    "Your Google Wallet Prepaid Card refund is in the mail. Look for an envelope from "IRR CREAM." It contains a prepaid debit MasterCard with the unused funds from your Google Wallet Prepaid Card.

    The letter accompanying the card inaccurately states that you "reported an Everywhere Reward MasterCard lost or stolen." We apologize for any confusion this may have caused please be assured that this is your Google Wallet Prepaid Card refund. To start using your refund card, simply follow the activation instructions in the letter.

    Please visit our refund site for more information and answers to frequently asked questions. If you have any concerns, please contact our servicing partner, Money Network,
    at 1-855-896-0693.

    Thank you,

    The Google Wallet Team"
    gtbarry likes this.
    12-19-2012 11:46 PM
  9. gtbarry's Avatar
    I received my card yesterday then hours later I received the email mentioned above.

    return address: Omaha, Nebraska
    letter head: Metabank
    From IRR CREAM
    replacement card for a "reported everywhere reward MasterCard lost or stolen".
    12-20-2012 02:18 PM
  10. yubeie's Avatar
    Received the following email from Google:

    Your Google Wallet Prepaid Card refund is in the mail. Look for an envelope from "IRR CREAM." It contains a prepaid debit MasterCard with the unused funds from your Google Wallet Prepaid Card.

    The letter accompanying the card inaccurately states that you "reported an Everywhere Reward MasterCard lost or stolen." We apologize for any confusion this may have caused please be assured that this is your Google Wallet Prepaid Card refund. To start using your refund card, simply follow the activation instructions in the letter.

    Please visit our refund site for more information and answers to frequently asked questions. If you have any concerns, please contact our servicing partner, Money Network,
    at 1-855-896-0693.

    Thank you,

    The Google Wallet Team
    12-20-2012 07:02 PM
  11. myriad46's Avatar
    Just an FYI, if you did shred the card, google has updated their FAQ's to indicate that you should call card services. They are issuing me a replacement card with at no cost. I assumed it would be free, but when I first asked she had to go check if there was a fee, and she found out that there is not.
    12-27-2012 04:01 PM
  12. dasDestruktion's Avatar
    Just received mine with the same information, of course. I freaked out wondering what the heck happened to my Mastercard debit. Thanks for posting this.
    01-03-2013 04:15 PM

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