1. AC Question's Avatar

    I have the following problem:

    After Android crashed I was not able to unlock my Smart Launcher and I have no access to my data anymore. I am using the pattern unlock.

    Interestingly, I am still able to start the tablet until second locked screen appear (press start button - unlock screen with my pattern - android is booting -wait - second locked screen appears - same pattern does not work anymore).
    Not sure if the first "unlock" refers to my google account and the second "unlock" to the Smart Launcher?

    System: Nexus 9 Tablet, Android Marshmellow, Launcher Smart Launcher

    Anyone has an idea how I can access to my data or unlock the screen. (Factory reset will by my last resort)

    Your support is really appreciated.

    Kind regards,
    03-11-2016 05:11 AM

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