Why is Android 10265 process killing my S7 edge battery

[stealthnewt]

My new Samsung Galaxy S7 edge was giving me great battery life till today when in noticed the battery is dying much quicker than before. I looked in battery and found a process from android called 10265 that is using up a lot of my battery apparently even when the phone is off. It says right now 80%.

I wanted to post a screencapture but for some reason I can't. I hope someone can help!

 

[SpookDroid]

Numbers instead of app names usually mean apps that have already been uninstalled or, if on an SD card, that has stopped working because the card was unmounted.

Have you tried rebooting the phone?

 

[N4Newbie]

I don't know if it is for certain, but I have been told that numbered processes like that one represent apps that are no longer installed on the device and thus do not have a proper name. It is still using battery because it did not fully uninstall and left a process running in ram.

I would restart the phone and see if it drops off the list, never to return.

 

[stealthnewt]

I rebooted the phone and it is still on there. I did uninstall Cortana though just recently. I wonder if this is left over from that

 

[SpookDroid]

It wouldn't go away just from a reboot, but if there was some slowdown that would help. The process will drop out of the list, however, until you fully charge the phone so the battery consumption list gets repopulated. IF the process comes back after that, then it might be an app gone bad.

 

[stealthnewt]

I reinstalled Cortana and then uninstalled it again and that worked. The process is no longer on the list.

Thank you for your help.

 

[SpookDroid]

Glad you got it sorted out! Then it was Cortana that was causing it... Bad girl, Cortana! Bad girl!