1. alfonsoalta's Avatar
    Okay so my mom has had a fingerprint on her Honor 5X for a day just to see if she'd like it. She didn't and when she tried to go back to having no password, the swipe setting was grayed out and says "disabled by administrator, encryption, or credential". Now I know it's not administrator or encryption because both are disabled so does anyone know what credential would cause this? The phone is on 6.0.1 if it helps. Thanks a ton!
    09-17-2016 07:23 PM
  2. G6400's Avatar
    Once you set the finger one must set also back up password
    09-17-2016 07:32 PM
  3. alfonsoalta's Avatar
    She did but it still doesn't let us remove the password.
    09-17-2016 07:34 PM
  4. sprof's Avatar
    You need to delete the fingerprint ID first.






    Guytronic likes this.
    09-18-2016 06:20 AM
  5. HonorUSA_Noah's Avatar
    If you are still having issues with your fingerprint scanner and lock screen pin, we ask that you back up your device and perform a "master reset". Make sure you have your Google Account Username and Password available for the initial re-activation stage after the reset. If you have questions, you can call our knowledgeable Honor Customer Service Team at +1-844-524-6667 and they can further assist you with your issue. (NS)
    Guytronic and strigamort like this.
    09-23-2016 04:57 PM

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