1. wcavaliere88's Avatar
    My wife has a 6x and recently purchased a Fitbit Charge 2. The app synced with the Fitbit fine for the first week, now it is unable to find the tracker. The tracker does work with my Honor 8 as well as her computer. Not sure what changed or why the 6x cannot find the tracker all of a sudden. Is it a problem with the Bluetooth on the 6x? I looked at every setting possible and don't see any culprits. Thanks for any suggestions.
    08-02-2017 09:09 PM
  2. dpham00's Avatar
    I would remove the app and Fitbit from Bluetooth and try again to see if you can connect
    08-03-2017 09:02 AM
  3. wcavaliere88's Avatar
    Thanks, tried that no luck. The odd thing is that the previous Charge HR syncs fine, only the Charge 2 has the problem.
    08-03-2017 10:06 AM
  4. dpham00's Avatar
    Next i would suggest that you do a factory data reset.be sure to backup data first
    08-03-2017 10:59 AM
  5. Aljean Thein's Avatar
    Can your 6X detects other Bluetooth devices ? Or just the fitbit
    08-18-2017 10:39 AM
  6. dpham00's Avatar
    Can your 6X detects other Bluetooth devices ? Or just the fitbit
    Per post #3 , he said that another Bluetooth device worked.
    08-18-2017 07:05 PM
  7. wcavaliere88's Avatar
    just as an update, still won't sync when wanted but it will periodically sync randomly throughout the day. very odd...
    08-19-2017 07:55 AM
  8. dpham00's Avatar
    That's definitely very odd indeed. Have you tried to contact Fitbit support?
    08-19-2017 08:55 PM
  9. wcavaliere88's Avatar
    yeah, contacted support, no help. they said that since the device is not supported there is nothing they can do
    08-20-2017 07:08 AM
  10. sieue's Avatar
    yeah, contacted support, no help. they said that since the device is not supported there is nothing they can do
    As the Charge 2 is not compatible with the honor 6x it is likely your wife's charge 2 is syncing with a tablet or her laptop. It won't be syncing with her phone. There is no date on when it's going to be compatible either.

    It's a shame. I love my phone, I like my Fitbit but until they work together I have to sync with my iPad and I'm looking to move to Garmin to track my runs. Fwiw I don't find the gps on the honor 6x to be that great. It jumps all over the place when recording for strava. My cheap garmin fr110 is far more accurate so even if Fitbit gets a clue and comes to an arrangement with haeuwei it's still going to be annoying.
    08-22-2017 02:41 PM
  11. wcavaliere88's Avatar
    Thanks, she has been syncing with we MacBook with no issue..what I find odd though is that the Charge 2 works fine with my Honor 8, both running Android 7.0. The Honor 8 is not listed as being compatible either.
    08-22-2017 06:43 PM

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