1. Lanilu7's Avatar
    I received my Huawei Honor 7x on a Friday. I put a screen protector and phone case on it the same day. As soon as I turned it on I noticed problems. The screen wasn't responsive at times, especially at the bottom of the screen. I thought, well maybe I can deal with it but the problem worsened. On Monday I called their (crappy) customer service to arrange for phone repair and went back to using my old but dependable HTC. Three days and two more phone calls later they finally sent me a shipping label.
    Yesterday I got my Honor phone back. A note said they wouldn't repair it because of liquid damage, which also voided the warranty. The phone has had a screen protector and phone case the entire time I've had it, it's never been near water, but the problems started as soon as I used it.

    I'm furious, obviously called them, but there's nothing they will do. The phone evidently was damaged before they even sent it to me and now I've been ripped off.

    Meanwhile, the problems are worse. The phone will not play sound now. I'm furious.

    Is there anything I can do to fix it, or is there anyway to get Huawei to replace it?
    01-23-2018 01:31 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! I moved this from the Honor 7 forum to the Honor 7X forum, just to be specific.

    Probably the only thing you can do is be persistent, and keep calling. Ask for things to be escalated to the next customer service level. Be firm but polite -- don't sound like you're losing your temper, because that will just make them less willing to help. It would have been ideal to take a video of the phone in action as soon as you saw the issue, because the timestamp of the video might have helped show them that you didn't have the phone for very long before the problem started (just something to remember in the future). The problem is that there's no definitive way to prove that the phone wasn't exposed to water while in your possession, so it's essentially your word against theirs.

    When you talk to a higher level of customer service, try buttering them up and talk about how excited you were to get your 7X, and how you were hoping to continue using Honor products in the future. Ask them if there's anything they can do to help you remain a Huawei/Honor customer. Good luck!
    djrakowski and Morty2264 like this.
    01-23-2018 04:20 PM

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