1. Android Central Question's Avatar
    The volume up + power button takes me to eRecovery mode in which Firmware update, Reboot and shutdown option are only available.
    03-30-2018 01:59 AM
  2. Rukbat's Avatar
    Turn the phone off, turn the phone on. That's a hard reset. A soft reset is hold the power button down until the menu comes up and choose restart.

    Now why don't you tell us, in non-technical words, what you really want to do?
    03-30-2018 12:23 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! I always considered a hard reset to mean the same as a factory data reset. Turning the phone off and then on would be a "hard reboot" to me.

    If you want to do a factory reset and can't get to the main Settings>Backup & Reset menu, then try powering on with Power, Vol Up, and Vol Down all pressed at the same time. Does that give you a Recovery menu with a Wipe Data/Factory Reset option?
    03-30-2018 12:57 PM

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