10-06-2016 10:01 AM
tools
  1. Araw's Avatar
    Araw
    I have a Honor 8 and when i try to boot it, it starts to update the emui and freezes at 5% with a error message "Please insert otg/sd card or check APP files in 2mins."

    No matter what I do it boots back to that error message. I have tried booting in safe mode, held power and volume up/down for 20seconds, I even pushed into the small hole on top of the device with a pin.

    Had this phone for 2 weeks and now im stuck here. Any suggestions?
    10-04-2016 02:29 PM
  2. libra89's Avatar
    libra89
    Ahh that doesn't sound good. What happens when you try to plug it to power?
    10-04-2016 02:33 PM
  3. Araw's Avatar
    Araw
    Ok I got it to work. I had to remove the SD card and then just wait, it said that it can not find the update files and then let me reboot normally. Really scared me.
    libra89 likes this.
    10-04-2016 02:35 PM
  4. libra89's Avatar
    libra89
    Good, I'm glad to hear this!
    10-04-2016 02:46 PM
  5. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    And it means that your SD card may be corrupt.
    libra89 likes this.
    10-05-2016 12:34 PM
  7. Jared DiPane's Avatar
    Jared DiPane
    Did you have some other install files on that SD card that the phone may have tried to run?
    libra89 and Guytronic like this.
    10-05-2016 12:51 PM
  8. dpham00's Avatar
    dpham00
    Moderator Team VP
    Glad to hear it was a simple fix! If it was a cheap card,I would discard it just to be safe
    libra89 likes this.
    10-05-2016 01:57 PM
  9. Araw's Avatar
    Araw
    Originally Posted by Jared DiPane
    Did you have some other install files on that SD card that the phone may have tried to run?
    It was fairly new with nothing on it really.
    10-06-2016 10:01 AM
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