1. xRollingDave's Avatar
    Hi guys,

    I recently purchased an Honor 8. While unboxing and inserting my sim card I noticed that the tray was already a bit scratched up. I didn't want to be too picky about it, so I tried to look over it. A day later when I wanted to install a tempered glass I also noticed quite visible scratches on the left side of the screen. Because I had the phone for only one day and haven't used it a lot in that time, I really wondered. After inspecting that with a bright flashlight I saw that the scratches are UNDER the screen and there's even a tiny dust particle UNDER the screen. I'm not sure how that's possible, since the screen and digitizer should be one unit. But it's definitely underneath the glass. Little dust particles above the glass and perspective make that clear to me.

    I still don't want to be too picky and actually want to keep the phone, but these are already two quality issues on a brand new phone. So I'm not sure whether I should return this unit. Downside is that I got the device for a really reasonable price (270 €) and will probably lose a discount when I'm going to exchange (new price would be around 330 €). The scratches and dust particle under the glass aren't visible when the screen is turned on. What do you think about it? Keep and forget or probably having stressful times to exchange but *maybe* a flawless phone? :-/

    New Honor 8 has scratches UNDER screen and on sim tray-o6fduyt.jpg

    New Honor 8 has scratches UNDER screen and on sim tray-e4o3ojx.jpg

    New Honor 8 has scratches UNDER screen and on sim tray-jfeck3i.jpg
    01-08-2017 06:19 PM
  2. Guytronic's Avatar
    That would drive me nuts.

    Personally I don't like surprises when buying something that should be perfect and isn't.
    Was this advertised as brand new?
    libra89 likes this.
    01-08-2017 06:47 PM
  3. Javier P's Avatar
    Mod note. Thread moved to the Honor 8 fórum.
    Guytronic likes this.
    01-08-2017 10:22 PM
  4. dpham00's Avatar
    Can you ask for a warranty replacement?
    libra89 likes this.
    01-09-2017 01:20 AM
  5. orangecroc's Avatar
    I would demand a replacement from the vendor if I bought this as new.
    libra89 likes this.
    01-09-2017 04:39 AM
  6. dpham00's Avatar
    I would demand a replacement from the vendor if I bought this as new.
    I mention it because the OP mentioned that he might lose the discount if he did an exchange. Of course a new replacement would be best if possible.
    01-09-2017 09:21 AM
  7. orangecroc's Avatar
    If you have the proof of purchase you should not incur additional costs even if it was a sale/discounted price.
    The sales contract has been broken as the device received was damaged on receipt.
    01-09-2017 10:28 AM
  8. Morty2264's Avatar
    Any update on this situation, OP?
    01-18-2017 02:39 PM
  9. RollingXDave's Avatar
    Any update on this situation, OP?
    OP here, unfortunately forgot my password, so I had to create this new account. After some toing and froing with the seller I got an exchange and also on top of that a 10 € voucher for the hassle.

    So actually I should be happy. But I don't know if I am just out of luck or too picky, but the new (box sealed) device also had some dust specs under the screen and a tiny mark on the metal frame. Any way, I think I am going to keep this device now. Seems like there is just really bad QC on this device.

    New Honor 8 has scratches UNDER screen and on sim tray-img_20170121_224522.jpg
    New Honor 8 has scratches UNDER screen and on sim tray-img_20170121_224753.jpg
    New Honor 8 has scratches UNDER screen and on sim tray-img_20170121_224416.jpg
    New Honor 8 has scratches UNDER screen and on sim tray-212531484760882246.jpg
    Morty2264 likes this.
    01-21-2017 04:39 PM
  10. Morty2264's Avatar
    OP here, unfortunately forgot my password, so I had to create this new account. After some toing and froing with the seller I got an exchange and also on top of that a 10 € voucher for the hassle.

    So actually I should be happy. But I don't know if I am just out of luck or too picky, but the new (box sealed) device also had some dust specs under the screen and a tiny mark on the metal frame. Any way, I think I am going to keep this device now. Seems like there is just really bad QC on this device.
    I'm glad you got compensated for your troubles, but I'm saddened to hear that your new phone has a similar issue! I'm hoping they're not too noticeable, but like you, they will irk me if I know they're there.
    01-21-2017 04:58 PM
  11. orangecroc's Avatar
    It's a shame you've had bad luck. If this had been the case with my device I would have sent back the second one too.
    01-21-2017 05:29 PM
  12. dpham00's Avatar
    That sucks. Personally I would get it exchanged especially for the dust under the screen. That would drive me insane
    01-21-2017 08:32 PM
  13. Guytronic's Avatar
    This is strange.
    I would expect new in a sealed package to be flawless.

    If the OP is happy there's little more to be said.
    Enjoy that honor 8!
    libra89 likes this.
    01-21-2017 10:25 PM
  14. RollingXDave's Avatar
    You guys are absolutely right that I normally should exchange this device as well. And if I had ordered on Amazon, I would have done that.

    With my seller it was quite stressful to do the RMA. I wanted to keep my original discount, but seller just send back my money (as gift cards -.-) and not a replacement device after he received my returned device. Then after several phone calls, I had to reorder for the daily price and after receiving the dispatch mail, I had to ask for sending me a credit to get my original discount back. All of that with many phone calls in between.

    Good thing is, the dust specks are actually just visible under a bright light source when the screen is turned off. There is only one really tiny speck that gets visible when there is a white or greyish background. But even than it is more of a tiny bright dot and not a dark spot or so (kinda misleading in the photo). You really gotta search for it. :-D And for a price of about 260 € (~280 $) I am mostly satisfied. ;-) I also checked my previous phone, a Nexus, and even that is having some dust which gets visible under bright light (and the first Honor 8 had some as well). I think this could be more common than most people think.
    01-22-2017 04:32 AM
  15. krazyatom's Avatar
    Dust? You mean shinny sprinkles?
    01-24-2017 07:38 PM
  16. RollingXDave's Avatar
    Sorry, I don't get that. *No native speaker*

    What do you mean with shinny sprinkles?
    01-25-2017 12:32 PM
  17. Dconn1975's Avatar
    OP I had a pretty large scratch on my Honor 5X I just won and received. It came sealed like that. I put a screen protector on it and now I can only see it in the direct sunlight. My honor 8 was perfect rather both of my honor 8s as I have had two of them. These things happen from time to time and yes I believe it's luck of the draw if you get one scratched. Keep in mind which is what I have to do being as picky as I am is that "nothing is perfect". I'd definitely exchange the scratched model but the specs you see in the direct sunlight, 99.9 percent of every phone will have those. There is absolutely no way any factory can produce in mass these phones without micro dust fibers floating around that you can't even see unless you happen to be in direct sunlight. Those I'd just throw a tempered glass on and be on my way. Good luck.
    RollingXDave and Morty2264 like this.
    01-26-2017 12:00 AM
  18. Morty2264's Avatar
    OP I had a pretty large scratch on my Honor 5X I just won and received. It came sealed like that. I put a screen protector on it and now I can only see it in the direct sunlight. My honor 8 was perfect rather both of my honor 8s as I have had two of them. These things happen from time to time and yes I believe it's luck of the draw if you get one scratched. Keep in mind which is what I have to do being as picky as I am is that "nothing is perfect". I'd definitely exchange the scratched model but the specs you see in the direct sunlight, 99.9 percent of every phone will have those. There is absolutely no way any factory can produce in mass these phones without micro dust fibers floating around that you can't even see unless you happen to be in direct sunlight. Those I'd just throw a tempered glass on and be on my way. Good luck.
    Agreed! I am sure that my Honor 8 has small scratches too, that I just can't see - and I don't WANT to see them, either... .
    libra89 likes this.
    01-29-2017 07:42 PM
  19. libra89's Avatar
    Agreed! I am sure that my Honor 8 has small scratches too, that I just can't see - and I don't WANT to see them, either... .
    The good thing about the white one is that you have to work to find them
    Morty2264 and Guytronic like this.
    01-30-2017 09:18 AM
  20. Morty2264's Avatar
    The good thing about the white one is that you have to work to find them
    That is a relief, for sure!
    libra89 likes this.
    01-30-2017 09:42 AM
  21. RollingXDave's Avatar
    Last and final update:

    I couldn't resist and did another exchange. Finally got a perfect device. Now I can definitely enjoy this awesome phone!
    02-02-2017 05:19 AM
  22. orangecroc's Avatar
    Glad to hear they got a pristine device out to you.
    libra89 and Guytronic like this.
    02-02-2017 07:05 AM
  23. dpham00's Avatar
    That's awesome! Glad that it worked out.
    libra89 and Guytronic like this.
    02-02-2017 02:03 PM

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