1. RF10sen's Avatar
    I am trying to set up my phone after it got reset by accident. But when I try to write something, only google voice mode is available. For some reason the keyboard is not there. Since the phone was factory reset, I cannot access the settings (or anything else) until I enter an (google) account that was previously synced on the device. I use the power and volume buttons to (deliberately) factory reset it but the problem still remains. I tried to ¨wipe cache partitions¨ but still no keyboard. I contacted Huawei but they could not help me either. Can someone please help?
    03-29-2017 03:01 PM
  2. gendo667's Avatar
    Have you tried going into the settings and selecting a default keyboard? It's located under Apps, then the settings toggle on the bottom left, then default apps setting.
    03-29-2017 04:15 PM
  3. RF10sen's Avatar
    That is not accessible. I need to enter my google account to get into the phone. But there is no keyboard to do that.
    03-30-2017 01:49 AM
  4. orangecroc's Avatar
    Weird, this seems to be an EMUI 5 problem, just noticed the input notification doesn't come up when a keyboard is active.
    03-30-2017 04:28 AM
  5. laytoncy's Avatar
    Weird, this seems to be an EMUI 5 problem, just noticed the input notification doesn't come up when a keyboard is active.
    It comes up for me but I'm on B360.
    03-30-2017 05:55 AM
  6. Morty2264's Avatar
    Any updates on your situation, OP? If you still cannot access the phone due to lack of keyboard, I suggest contacting Honor customer service online.
    03-30-2017 10:21 AM
  7. RF10sen's Avatar
    I did but they told me that it is probably an internal problem and that I cannot do anything about it. They told me the only option was to send it into repair. But the thing is my phone was perfectly fine but then it got reset accident while in pocket. I cannot get back in there ever since.
    gendo667 likes this.
    03-30-2017 03:22 PM
  8. gendo667's Avatar
    I did but they told me that it is probably an internal problem and that I cannot do anything about it. They told me the only option was to send it into repair. But the thing is my phone was perfectly fine but then it got reset accident while in pocket. I cannot get back in there ever since.
    I figured that might happen. I've never heard of a phone factory resetting in someone's pocket. Kinda sounds like a hardware issue, though I'm just speculating. Sorry about your experience.
    03-30-2017 03:25 PM
  9. gendo667's Avatar
    I cannot access the settings (or anything else) until I enter an (google) account that was previously synced on the device.
    Regarding my first response, my bad.
    03-30-2017 04:14 PM
  10. gendo667's Avatar
    I've never tried this until now. You can spell out your login through the mic. Not sure about the password.
    Morty2264 likes this.
    03-30-2017 04:16 PM
  11. Morty2264's Avatar
    I've never tried this until now. You can spell out your login through the mic. Not sure about the password.
    Awesome tip! Thanks for that! Hopefully this works for you, OP! And I'm sorry that Honor wasn't super helpful for you. Hopefully you can sort this out without having to send your phone in for repair.
    03-30-2017 06:26 PM
  12. gendo667's Avatar
    Awesome tip! Thanks for that! Hopefully this works for you, OP! And I'm sorry that Honor wasn't super helpful for you. Hopefully you can sort this out without having to send your phone in for repair.
    I tried entering the password on my credit card app. The option wasn't available. That's not too say it's not an option when logging into a phone. I don't know.
    03-30-2017 06:29 PM
  13. libra89's Avatar
    I've never tried this until now. You can spell out your login through the mic. Not sure about the password.
    It's not going to allow you to do it for passwords. @RF10sen , I would suggest sending it in for repair. I don't know where you are in the world but Honor will fix it fast.
    03-30-2017 10:10 PM
  14. RF10sen's Avatar
    I manage to get in by using ok google or google voice or google talk or whatever it is called. I used my phone number instead of my email and then for the passwords, I spoke a bunch of words and out of these words, I took the specific letters or numbers that make up my password. A little bit of thinking but I did not have to pay any money.
    gendo667, libra89 and Morty2264 like this.
    03-30-2017 10:47 PM
  15. gendo667's Avatar
    I manage to get in by using ok google or google voice or google talk or whatever it is called. I used my phone number instead of my email and then for the passwords, I spoke a bunch of words and out of these words, I took the specific letters or numbers that make up my password. A little bit of thinking but I did not have to pay any money.
    So, just to be clear, your Honor 8 is up and running? How's it going?
    03-31-2017 03:28 AM
  16. libra89's Avatar
    I manage to get in by using ok google or google voice or google talk or whatever it is called. I used my phone number instead of my email and then for the passwords, I spoke a bunch of words and out of these words, I took the specific letters or numbers that make up my password. A little bit of thinking but I did not have to pay any money.
    Glad it worked out for you without having to surrender your phone.
    03-31-2017 08:34 AM
  17. Morty2264's Avatar
    I manage to get in by using ok google or google voice or google talk or whatever it is called. I used my phone number instead of my email and then for the passwords, I spoke a bunch of words and out of these words, I took the specific letters or numbers that make up my password. A little bit of thinking but I did not have to pay any money.
    So glad it worked out for you! That was a genius plan!
    gendo667 likes this.
    03-31-2017 08:46 AM
  18. noufal9956's Avatar
    I am trying to set up my phone after it got reset by accident. But when I try to write something, only google voice mode is available. For some reason the keyboard is not there. Since the phone was factory reset, I cannot access the settings (or anything else) until I enter an (google) account that was previously synced on the device. I use the power and volume buttons to (deliberately) factory reset it but the problem still remains. I tried to ¨wipe cache partitions¨ but still no keyboard. I contacted Huawei but they could not help me either. Can someone please help?
    Dear Friend,
    It happens to me also, i reset my google password through voice then i enter an easy password to sign in playstore, after that i download huawei backup then i connect to my pc restore my backup.(i took backup before factory reset).if you are still stuck try this step.if you don't have back up i think you can download a virtual keyboard and use your phone.
    thanks and best regards
    ibrahim noufal
    02-18-2019 02:17 AM

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