1. pryncenyck's Avatar
    I got the alert today to update my EMUI..I then proceeded to update it ,im not sure if something failed during the process ? but now every time my phone restarts or if I shutdown and start it up it goes back to the "download latest version and recovery" screen and it continuously fails "Getting package info failed", when I try to update it aswell as no matter if I reboot or shutdown it returns to that page,any suggestions or fixes for this? Thanks !:-
    06-12-2017 02:14 PM
  2. dpham00's Avatar
    Have you tried to contact Honor support? They should be able to assist with suggestions or provide a warranty replacement if they can't fix it
    06-14-2017 02:05 PM
  3. bergamote's Avatar
    HI,

    I've just received my honor8 and facing the same problem as you. Have you manage to solved it?
    10-19-2017 04:04 PM
  4. bergamote's Avatar
    HI,

    I've just received my honor8 and facing the same problem as you. Have you manage to solved it?
    10-19-2017 04:04 PM
  5. Djlarocca's Avatar
    I got the alert today to update my EMUI..I then proceeded to update it ,im not sure if something failed during the process ? but now every time my phone restarts or if I shutdown and start it up it goes back to the "download latest version and recovery" screen and it continuously fails "Getting package info failed", when I try to update it aswell as no matter if I reboot or shutdown it returns to that page,any suggestions or fixes for this? Thanks !:-
    Hmm, that's a pickle. What update are you on and what one are you trying to update to?
    10-19-2017 05:42 PM
  6. Hasibuzzaman Tonmoy's Avatar
    I faced the exact same problem. I tried flashing almost any and every firmware there is(Nougats). All failed. Only downgrading to MM-6.0 made my phone work again. But now I can't update to Nougat
    10-21-2017 10:02 AM

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