1. pryncenyck's Avatar
    I got the alert today to update my EMUI..I then proceeded to update it ,im not sure if something failed during the process ? but now every time my phone restarts or if I shutdown and start it up it goes back to the "download latest version and recovery" screen and it continuously fails "Getting package info failed", when I try to update it aswell as no matter if I reboot or shutdown it returns to that page,any suggestions or fixes for this? Thanks !:-
    06-12-2017 02:14 PM
  2. dpham00's Avatar
    Have you tried to contact Honor support? They should be able to assist with suggestions or provide a warranty replacement if they can't fix it
    06-14-2017 02:05 PM

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