Honor 8 warranty repair inquiry

[vtua]

Hope people, who may be in the same situation now or those who may run into it in the future, would find this information somewhat helpful.

 

[Djlarocca]

Ugh, such a headache. Thanks for keeping us posted.

 

[mohammad zeeshan1]

Re: They did the same with me. i sent my cell phone for the wifi issue and they asked me to send 220

i had the same experience. huawei company didnt repair my device which had wifi issue. They asked for 15000 rs for repair. if they are charging us for repair then warranty is useless.

 

[Aljean Thein]

Was yours under warranty still ?

 

[dpham00]

Re: They did the same with me. i sent my cell phone for the wifi issue and they asked me to send 220

i had the same experience. huawei company didnt repair my device which had wifi issue. They asked for 15000 rs for repair. if they are charging us for repair then warranty is useless.

What was their justification for charging you?

 

[dpham00]

Was yours under warranty still ?

That's a good question. It doesn't make sense for them to charge you if you were under warranty

 

[Aljean Thein]

That's a good question. It doesn't make sense for them to charge you if you were under warranty

Exactly. They shouldn't charge you at all

 

[vtua]

Exactly. They shouldn't charge you at all

Sure they can do that. Huawei Device USA Inc. Limited Warranty has plenty of holes, allowing it to be voided. For instance, as per Section 7A:

7. This warranty does not cover damage resulting from:
a) Abuse, accident, misuse, improper storage, exposure to liquid, moisture, or dampness.

These clauses are open for interpretation, which is not in favour of the customers.

 

[dpham00]

Sure they can do that. Huawei Device USA Inc. Limited Warranty has plenty of holes, allowing it to be voided. For instance, as per Section 7A:


These clauses are open for interpretation, which is not in favour of the customers.

You are right but unfortunately, I believe that most smartphone manufacturers have similar clauses.

 

[vtua]

You are right but unfortunately, I believe that most smartphone manufacturers have similar clauses.

That may be true that other manufacturers have some sort of a wording like that. But what's really unfortunate is that Huawei is hiding behind such wording to shy away from the warranty repair.

 

[dpham00]

That may be true that other manufacturers have some sort of a wording like that. But what's really unfortunate is that Huawei is hiding behind such wording to shy away from the warranty repair.

I have read of apple and Samsung denying warranty service due to water damage too.

 

[vtua]

I have read of apple and Samsung denying warranty service due to water damage too.

Believe me, it's one thing to read about such things, and totally different—to experience it firsthand.

 

[dpham00]

Believe me, it's one thing to read about such things, and totally different—to experience it firsthand.

You are definitely right there. All I can say is that people are saying the same thing about other manufacturers.

 

[vtua]

You are definitely right there. All I can say is that people are saying the same thing about other manufacturers.

This post is not intended to discuss other manufacturers, neither what other people may be saying about them.