1. madamocta's Avatar
    Recently my Fingerprint sensor is not working at all. I tried cleaning it and my fingers are clean when I try to unlock the phone. I also tried to register new fingerprints, it works, but still can't unlock the device. Any tips what to do to solve it? I would really like to avoid reseting the device ๐Ÿ˜”
    10-24-2017 02:34 AM
  2. Djlarocca's Avatar
    You could try resetting the phone but this may be a hardware issue. Might be worth it to contact Huawei an see what they say.
    10-24-2017 07:18 AM
  3. Djlarocca's Avatar
    Oh, don't forget to back up your data before the reset
    10-24-2017 07:22 AM

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