1. Christopher Jasperse's Avatar
    Recently and randomly my Honor 8 has been locking up during charging. The phone indicator light showing the green for full charge works. I can remove and insert the plug and it comes on and off but nothing else works, just a black screen. I hold and reset the phone for it to work again.

    The phone is fairly warm when I find it after these situations but nothing to hot to touch.

    I'd appreciate any thoughts, ideas or solutions. I've read about some of the overheating issues but do not know what specific part it is happening and will pay attention the next time it happens.

    For inquiry it's happened after the phones been plugged in a car charger for 10 mins or plugged in to a wall charger for the night.

    Thanks,

    Buttercup
    11-17-2017 11:25 AM
  2. dpham00's Avatar
    Have you tried to restart the phone?
    11-17-2017 11:34 AM
  3. Christopher Jasperse's Avatar
    Yes, I have to restart it each time it happens by holding the side button. My alarms and app updates do not work when the phone is in this mode. Perhaps it's because the phone is shutting off and not freezing?
    11-17-2017 12:03 PM
  4. dpham00's Avatar
    Not sure what to suggest other than to do a factory data reset and don't install any apps to see if you still have the same problem. Make sure you backup data first
    11-17-2017 02:32 PM
  5. Christopher Jasperse's Avatar
    Okay, I'll give that a shot. Thanks
    11-17-2017 03:35 PM
  6. dpham00's Avatar
    Okay, I'll give that a shot. Thanks
    Let us know how it goes. If that doesn't work then you might need to contact Huawei for a warranty replacement
    11-17-2017 04:26 PM
  7. Morty2264's Avatar
    It is concerning that your phone is getting hot while it's charging. Some degree of warmth may be expected in some cases, for sure; but if it's hot, then I too suggest contacting Huawei or Honor customer support.
    11-17-2017 04:59 PM
  8. dpham00's Avatar
    It is concerning that your phone is getting hot while it's charging. Some degree of warmth may be expected in some cases, for sure; but if it's hot, then I too suggest contacting Huawei or Honor customer support.
    Well I was thinking it could be an app out of wack causing the phone to heat up.

    So an fdr should fix it if it's a third-party app.
    11-17-2017 05:20 PM
  9. Aljean Thein's Avatar
    Getting hot while getting charged sounds dangerous. Let us know if factory reset helped, OP.
    11-17-2017 05:56 PM
  10. dpham00's Avatar
    Getting hot while getting charged sounds dangerous. Let us know if factory reset helped, OP.
    How hot is it getting?
    11-17-2017 09:27 PM
  11. Aljean Thein's Avatar
    How hot is it getting?
    I read what Morty said so I comment after hers. But OP apparently only said it gets warm. I should've read more carefully on OP's post l. My bad.
    11-17-2017 10:19 PM
  12. Morty2264's Avatar
    I read what Morty said so I comment after hers. But OP apparently only said it gets warm. I should've read more carefully on OP's post l. My bad.
    OP said "fairly warm" which was a warning flag to me. Perhaps I overreacted though. Haha sorry!
    11-18-2017 09:47 AM
  13. Aljean Thein's Avatar
    Oh no worries ! You're fine
    Morty2264 likes this.
    11-18-2017 10:03 AM
  14. dpham00's Avatar
    I read what Morty said so I comment after hers. But OP apparently only said it gets warm. I should've read more carefully on OP's post l. My bad.
    No worries. It is a good thought.
    11-19-2017 07:35 PM
  15. dpham00's Avatar
    OP said "fairly warm" which was a warning flag to me. Perhaps I overreacted though. Haha sorry!
    Fairly warm is vague. Hard to say whether or not it's ok without an actual number
    11-19-2017 07:36 PM
  16. Aljean Thein's Avatar
    Fairly warm doesn't sound bad at all. It's getting warm but no where near hot.
    11-19-2017 10:39 PM
  17. dpham00's Avatar
    Fairly warm doesn't sound bad at all. It's getting warm but no where near hot.
    Yup. Phones getting fairly warm is normal. Getting hot is not
    11-20-2017 01:42 AM
  18. Aljean Thein's Avatar
    Yeah so this is fine
    11-20-2017 02:40 AM
  19. dpham00's Avatar
    Yeah so this is fine
    Most likely. But he could still be in trouble if his definition of fairly warm is what I would consider hot
    11-20-2017 03:31 PM
  20. Aljean Thein's Avatar
    Oh I hope not. I've had a couple phones that heat up big time even thru cases.
    11-20-2017 04:34 PM
  21. dpham00's Avatar
    Oh I hope not. I've had a couple phones that heat up big time even thru cases.
    Oh that sucks. Maybe you need to find a heat sink case
    11-20-2017 09:06 PM
  22. Aljean Thein's Avatar
    Oh that sucks. Maybe you need to find a heat sink case
    Actually I use the hot heat from my phone to thaw out my food
    Morty2264 likes this.
    11-20-2017 11:51 PM
  23. Morty2264's Avatar
    Actually I use the hot heat from my phone to thaw out my food
    BA HA HA that made me chuckle! 😜
    11-21-2017 09:51 AM
  24. dpham00's Avatar
    Actually I use the hot heat from my phone to thaw out my food
    That's a good idea. Save electricity!
    Morty2264 likes this.
    11-21-2017 11:34 AM
  25. Aljean Thein's Avatar
    BA HA HA that made me chuckle!
    It's very effective
    Morty2264 likes this.
    11-21-2017 03:56 PM

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