10-25-2022 01:43 AM
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  1. Android Central Question's Avatar
    Android Central Question
    I just bought a used HP chromebook 11 ,and it will not boot into recovery mode. I hold the esc, refresh, and tap the power button but It will not go into recovery. I try it with the power on and off and still no results. Am I doing something wrong or could it just be the chromebook?
    12-28-2018 11:03 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! How long are you holding the Esc and Refresh keys after releasing the Power button?
    12-29-2018 09:50 AM
  3. Rayven84's Avatar
    Rayven84
    Originally Posted by B. Diddy
    Welcome to Android Central! How long are you holding the Esc and Refresh keys after releasing the Power button?
    I keep them held down but nothing happens.
    12-29-2018 01:06 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Are you able to boot it up and use it normally? If so, do you notice any problems with the Esc or Refresh keys? If those keys are faulty, then you won't be able to boot into Recovery.
    12-30-2018 09:38 AM
  5. Thomas Stephen1's Avatar
    Thomas Stephen1
    Originally Posted by B. Diddy
    Are you able to boot it up and use it normally? If so, do you notice any problems with the Esc or Refresh keys? If those keys are faulty, then you won't be able to boot into Recovery.
    I'm having this same issue also. I hold down the esc + refresh button and I press power button (I have tried all types of various amounts of tome to hold power button ) it'll boot show chrome os black screen. Then it will flash white for a second like it wants to go into recovery mode but instead it boots normal. When I boot normally I do not get the white screen flash


    First post on this site hopefully I did this right if not please let me know where I should pay a thread if my own.
    10-24-2022 11:24 PM
  7. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! You did it right.

    Which Chromebook do you have? As a refresher, here are the steps below, from this help page: https://support.google.com/chromeboo.../1080595?hl=en. Make sure you're holding down Esc and Refresh after letting go of the Power button, until the Recovery menu shows up. If that doesn't work, try the Esc & Maximize combination instead.

    Press and hold Esc + Refresh , then press Power . Let go of Power.
    • On some Chromebook models: Press and hold Esc + Maximize , then press Power. Let go of Power.
    • When a message shows on the screen, let go of the other keys.
    J Dubbs likes this.
    10-25-2022 01:43 AM
« This is the last automatic software and security update for this Chromebook. To get future updates,

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