12-30-2018 09:38 AM
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  1. Android Central Question's Avatar
    Android Central Question
    I just bought a used HP chromebook 11 ,and it will not boot into recovery mode. I hold the esc, refresh, and tap the power button but It will not go into recovery. I try it with the power on and off and still no results. Am I doing something wrong or could it just be the chromebook?
    12-28-2018 11:03 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! How long are you holding the Esc and Refresh keys after releasing the Power button?
    12-29-2018 09:50 AM
  3. Rayven84's Avatar
    Rayven84
    Originally Posted by B. Diddy
    Welcome to Android Central! How long are you holding the Esc and Refresh keys after releasing the Power button?
    I keep them held down but nothing happens.
    12-29-2018 01:06 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Are you able to boot it up and use it normally? If so, do you notice any problems with the Esc or Refresh keys? If those keys are faulty, then you won't be able to boot into Recovery.
    12-30-2018 09:38 AM
« Does HP call you with issues about your Chromebook? | Does you touchpad and/or keyboard ever fail to respond after waking from sleep? »

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