New HTC 10 Having Problems with Laser Autofocus

[AC Question]

So I got my new HTC 10 in the mail today. Was all excited and started testing the camera and...... it can't focus on any objects more than 20 feet away!!!

Is anyone having this problem?! I think the laser focus is broken on my phone. I'd point it at an object farther than 20 feet away, and it'd try to focus but then sits on the worse focus position it can possibly get, making the image extremely fuzzy.

I tried covering the laser sensor with my finger, and slowly it'd get into proper focus, but as soon as I remove my finger from the laser sensor, it'd go on a fritz for a few seconds before giving up and sit on the lost focus. Also, if I tap on the screen to force it to focus on a particular distant object, it'd focus, but as soon as I move the phone away from that specific spot and the circle on the screen showing where you tapped for manual focus disappears, it'd completely lose focus again!

Do I have a lemon, or is this a common issue with this phone with the early release version (1.21.617.3)??

 

[belodion]

Welcome. I'll request that this be moved to the HTC 10 forum.

 

[Lord_belial78]

Hi there,
I got my HTC today and I discovered that I have excactly the same issue.I have downloaded latest system update but the problem remains.Im not very impressed with this

 

[dpham00]

Welcome. I'll request that this be moved to the HTC 10 forum.

Moved.

 

[jinzen]

Yes, this is a device defect. Return it.

Happened on my preorder Verizon HTC 10. New one focuses fine.

 

[Bond999]

Mine too! Same issue with the autofocus! Are all HTC10 defectives?
So... Have I to return my new device??? not good

 

[richard dillon1]

Mine too! Same issue with the autofocus! Are all HTC10 defectives?
So... Have I to return my new device??? not good

I guess we have to wait on the 1.30 update. We don't have the latest.

 

[LindtChocolate]

I have the same issue. It won't auto-focus and does exactly what yours does with far away objects. Downloaded the latest update that happened today.

 

[richard dillon1]

I have the same issue. It won't auto-focus and does exactly what yours does with far away objects. Downloaded the latest update that happened today.

Which version you have now

 

[LindtChocolate]

Which version you have now

Same as OP but the camera app was updated today (US). I'll wait for the next 1.3x software update before I talk to HTC about replacing it. Although it is very disappointing that the laser auto-focus would just mess up like that.

 

[richard dillon1]

Same as OP but the camera app was updated today (US). I'll wait for the next 1.3x software update before I talk to HTC about replacing it. Although it is very disappointing that the laser auto-focus would just mess up like that.

Clean the auto focus and it will work

 

[LindtChocolate]

Clean the auto focus and it will work

Yeah it helps a bit but it shouldn't be this sensitive. If the LG G5 doesn't have any issues this shouldn't either.

 

[richard dillon1]

Yeah it helps a bit but it shouldn't be this sensitive. If the LG G5 doesn't have any issues this shouldn't either.

http://www.slashgear.com/htc-10-update-brings-camera-tuning-and-better-wi-fi-02438455/

 

[B0WIE]

I tried to trick it to see if I could replicate the problem but no issue here. First photo focused on the ivy, 2nd is focused on the palm trees, about 100ft away.

 

[LindtChocolate]

I tried to trick it to see if I could replicate the problem but no issue here. First photo focused on the ivy, 2nd is focused on the palm trees, about 100ft away.
View attachment 226908View attachment 226909

Did you let the autofocus handle it or did you manually focus? Manual focus works fine for me, autofocus on far-away objects doesn't, it just makes the entire picture blurry while it tries to focus but fails.

 

[JimBen73]

Mine works fine, first thing I did after buying the phone was testing the camera.

brought to you by the power of 10

 

[James E1]

Yes, this is a device defect. Return it.

Happened on my preorder Verizon HTC 10. New one focuses fine.

No it's not a defect. Wait for the update 1.3X or it may get pushed to 1.5X.

Posted via the Android Central App

 

[B0WIE]

Did you let the autofocus handle it or did you manually focus? Manual focus works fine for me, autofocus on far-away objects doesn't, it just makes the entire picture blurry while it tries to focus but fails.

Autofocus, and I just tapped to focus. I was even able to tap and focus on the trees in the far background but it made almost everything else look out of focus (save for the far background) so I didn't bother to post it.
I haven't tried the manual focus yet.

 

[LindtChocolate]

Autofocus, and I just tapped to focus.

By manual focus that's what I meant, sorry. Without tapping to focus, and having the phone look into a large distance with nothing else in front of it, do you get a blurry image (especially in a dimly lit room).

 

[Lord_belial78]

I have 1.30 installed and I still experience camera autofocus problems and poor photo quality in dimly lit places.I also have Galaxy s6 and can say that its camera is MUCH MORE consistent and much better overall