08-19-2016 12:17 PM
26 12
tools
  1. Dongox's Avatar
    First off I love this phone and no regrets. That said I'm having issues with Google Apps.

    Photos not backing up.

    Gmail force closses

    Music won't play radio stations.

    Posted via the Android Central App
    06-28-2016 10:55 AM
  2. B. Diddy's Avatar
    Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-25804
    06-28-2016 12:26 PM
  3. Dongox's Avatar
    Thanks, gave it a try whenever I try to boot to recovery mode I get stuck on an error screen.

    Posted via the Android Central App
    06-28-2016 01:53 PM
  4. Fathertime's Avatar
    Just do a hard reset and be done with it.
    06-28-2016 02:15 PM
  5. B. Diddy's Avatar
    What does the error screen look like?

    Posted via the Android Central App
    06-28-2016 04:00 PM
  6. Dongox's Avatar
    All black screen with a phone shaped icon with a red '!' in it.

    Posted via the Android Central App
    06-28-2016 04:43 PM
  7. James E1's Avatar
    At that point press and hold power button then press volume up.

    Posted via the Android Central App
    06-28-2016 05:30 PM
  8. erojas388's Avatar
    We wouldnt be having these issues if only htc would add official support for htc gallery and music...just saying....lol sorry but seriously they need to get us back those apps!
    06-28-2016 06:09 PM
  9. Dongox's Avatar
    At that point press and hold power button then press volume up.

    Posted via the Android Central App
    Thanks, it worked.

    Doesn't seem to have helped what Photos but the other 2 apps seem functional so far.

    Posted via the Android Central App
    06-28-2016 09:12 PM
  10. Dongox's Avatar
    We wouldnt be having these issues if only htc would add official support for htc gallery and music...just saying....lol sorry but seriously they need to get us back those apps!
    At a minimum they should be available for download. I probably wouldn't download any of them except maybe Gallery. But it would be nice to have a choice.

    Posted via the Android Central App
    06-28-2016 09:13 PM
  11. Mobilestash's Avatar
    I was on the phone with HTC for an hour last week and they advised me that they are working on the Google Photos not auto backing up issue.

    I told them that Wi-Fi connectivity appears to be very weak as well and they are looking into that.

    Every one of you should call them so that we can bug the hell out of them to fix the issue.

    Posted via the Android Central App
    06-29-2016 05:00 AM
  12. OptimusTarzan's Avatar
    Photos will back via data connection but not wifi. Here is the link for the default HTC gallery app and some others. I've downloaded the gallery app and is working with my HTC 10. You have to enable download from unknown sources.

    HTC Corporation Archives - APKMirror
    Nate79 likes this.
    06-29-2016 08:39 AM
  13. mfreeland's Avatar
    Photos will back via data connection but not wifi. Here is the link for the default HTC gallery app and some others. I've downloaded the gallery app and is working with my HTC 10. You have to enable download from unknown sources.

    HTC Corporation Archives - APKMirror
    You can download the app and use it but it won't save any editing or photo enhancements.
    06-29-2016 09:45 AM
  14. B. Diddy's Avatar
    Doesn't seem to have helped what Photos but the other 2 apps seem functional so far.
    If you open the Photos app and go to its Settings, then Backup & Sync, what is the Backup Photos option set to? "Over Wi-fi or Use Cellular Network" or "Over Wi-fi Only"?

    Also, swipe in from the left and tap Device Folders. Make sure you've selected the proper folders to backup.
    06-29-2016 12:28 PM
  15. Dongox's Avatar
    Unlike my other devices the settings for backup looks a little different.

    Posted via the Android Central App
    Attached Thumbnails Issues with Google Apps..  HTC 10 Sprint.-6554.jpg  
    06-29-2016 04:04 PM
  16. Dongox's Avatar
    This is what happens why I try to manually backup while clearly on Wi-Fi

    Posted via the Android Central App
    Attached Thumbnails Issues with Google Apps..  HTC 10 Sprint.-6555.jpg  
    06-29-2016 04:09 PM
  17. B. Diddy's Avatar
    Oh right--I remember seeing this in another thread. Not sure why or how Google Photos looks different on the HTC 10. If I recall correctly, we couldn't figure out how to set it to backup on wi-fi only.
    06-29-2016 04:13 PM
  18. OptimusTarzan's Avatar
    You can download the app and use it but it won't save any editing or photo enhancements.
    It works on mine. I just tried editing and saving a photo.
    06-29-2016 07:42 PM
  19. mfreeland's Avatar
    It works on mine. I just tried editing and saving a photo.
    It doesn't on my Sprint M10. (I've tried and tried....) Do you still have the .APK you used? I'd love to try it and see if it works on mine........
    06-29-2016 08:59 PM
  20. OptimusTarzan's Avatar
    It doesn't on my Sprint M10. (I've tried and tried....) Do you still have the .APK you used? I'd love to try it and see if it works on mine........
    This is the direct link I found on another forum.

    https://drive.google.com/folderview?...HBYSWRPSlhiM00
    07-01-2016 02:39 AM
  21. erojas388's Avatar
    It works on mine. I just tried editing and saving a photo.
    Are you using adoptable storage or removeable?
    07-01-2016 04:58 AM
  22. OptimusTarzan's Avatar
    Are you using adoptable storage or removeable?
    I don't have a memory card yet.
    07-01-2016 09:08 AM
  23. erojas388's Avatar
    I don't have a memory card yet.
    Then thats why it works for you. Any photos saved to the sd card cannot be saved after editing. If its saved to the actual phone it should work fine.
    07-01-2016 09:49 AM
  24. mfreeland's Avatar
    This is the direct link I found on another forum.

    https://drive.google.com/folderview?...HBYSWRPSlhiM00
    Thanks. I already found the updated Gallery App and the're right about the memory card storage being the reason it won't save changes for me. I did download the music player though. I think I like Shuttle Music player more now though.... Thanks for the links.
    07-01-2016 10:31 AM
  25. Dongox's Avatar
    Play Music also doesn't seem to recognize when I'm on WiFi.

    It only downloads new podcasts when on WiFi so it never happens.

    Posted via the Android Central App
    08-17-2016 08:14 PM
26 12

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