1. alfe67's Avatar
    Hi,

    After upgrading to 1.80. 401.1 I sometimes have to use pin code to unlock the phone from sleep. Before upgrade I only used fingerprint.

    I have the international version HTC 10.

    Anyone else with the same problem?
    06-30-2016 02:39 AM
  2. isdaako's Avatar
    Mine has always required the unlock code after being turned off, but never from sleep.
    06-30-2016 05:48 AM
  3. alfe67's Avatar
    Mine has always required the unlock code after being turned off, but never from sleep.
    It's quite annoying
    07-01-2016 01:38 PM
  4. stkorn97's Avatar
    Im on Verizon and mine will occasionally require a PIN. Maybe once every 2 or 3 days. Not sure the reasoning but never bothered me.
    07-01-2016 02:36 PM
  5. anon(9918034)'s Avatar
    I feel it is an extra security measure. I know that after I think 8 hours of not unlocking an iPhone with your finger print. You are required to use your pin code to unlock it. I honestly don't mind the occasional pin entry.

    Posted via the Android Central App
    07-01-2016 04:17 PM
  6. Julio Cardozo's Avatar
    If it's from sleep (as in just pushing the on button) it shouldn't require it, just restart the phone. If it's from after turning on the phone completely, it requires it for added security.

    Posted via the Android Central App
    07-01-2016 06:03 PM
  7. alfe67's Avatar
    It happens a few times every hour.
    07-02-2016 01:44 AM
  8. isdaako's Avatar
    Time for a wipe... if you haven't.
    07-02-2016 05:28 AM
  9. alfe67's Avatar
    Time for a wipe... if you haven't.
    Was hoping to avoid that😱
    07-02-2016 07:56 AM
  10. RobIgnatowicz's Avatar
    I haven't seen too many issues responding to fingerprints but I will say high humidity can sometimes slow you down. I haven't found anything that a quick cloth cleaning didn't fix but in sunny (and humid) Florida it doesn't hurt to keep things clean and code a couple extra fingers just in case. Overall, I'm sure the A9 and HTC 10 both have nice quick and responsive readers. I'm curious how things will perform going from season to season.

    -Rob
    Sprint Product Ambassador

    Disclaimer: The Product Ambassadors are Sprint employees from many different parts of the company that love technology. They volunteer to test out all sorts of Sprint devices and offer opinions freely to the Community. Each Product Ambassador shares their own opinions of these devices, therefore the information in this post does not necessarily reflect the opinions of Sprint. The PA's do not represent the company in an official way, and should not be expected to respond to Community members in an official capacity. #sprintemployee.
    07-10-2016 09:26 AM

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