1. Dan8859's Avatar
    Wondered if anyone had any experience of this? I have a phone where a small part of the screen doesn't recognised being touched. I've tested this with the HTC Line Drawing Test and it turns out there's a strip part way up the phone that is exactly 1cm high affected.

    It's quite a subtle problem, and not immediately noticeable. But it's noticeable whilst scrolling, or using the keyboard in landscape mode. I've attached some screenshots of line drawing tests below.

    Does anyone know if a screen replacement would fix this? Or could it be more internal than that? Worth taking it into a repair shop, or would I have to send to HTC?

    Many many thanks to anyone that could help.

    Screen not recognising touch in small section-1475491826888-screenshot-3oct201611-47-21am-.jpg

    Screen not recognising touch in small section-screenshot_20161002-171927.jpg
    10-03-2016 09:33 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-25901
    10-03-2016 10:20 AM
  3. Dan8859's Avatar
    Yes, it does unfortunately (see bottom left corner of 1st screenshot)!

    I've actually tried a factory reset too. Almost certainly hardware I suppose?
    B. Diddy likes this.
    10-03-2016 11:47 AM
  4. B. Diddy's Avatar
    Yes, it does unfortunately (see bottom left corner of 1st screenshot)!
    D'oh! My powers of perception are failing me.

    Yeah, if it's persisting in Safe Mode and after a reset, then it's most likely a hardware issue. Contact HTC for warranty repair.
    10-03-2016 12:13 PM
  5. Dan8859's Avatar
    Yeah thanks I figured. May have an issue getting it done for free as I dropped it. And I believe they don't replace screens on warranty anyway?
    10-03-2016 01:54 PM
  6. Stevenmc8602's Avatar
    when this happened on other phones of mine... they said it's the digitizer and it needed to be replaced... I replaced it and it worked fine again... I suggest just sending it in for the replacement if you can if not, take it to a local phone shop and it'll probably be around $100- $150 to fix
    10-03-2016 03:24 PM
  7. B. Diddy's Avatar
    Yeah thanks I figured. May have an issue getting it done for free as I dropped it. And I believe they don't replace screens on warranty anyway?
    Do you have HTC Uh-Oh Protection? HTC UH OH™ Protection | HTC United States
    10-03-2016 03:34 PM

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