06-11-2017 06:02 AM
58 123
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  1. ajmclachlan's Avatar
    Google Play is giving "Not Responding Error code 927" also occurring on my HTC m9.
    03-17-2017 01:38 AM
  2. JonnyB1685's Avatar
    My HTC 10 (in the UK, on Three) has all of a sudden become rubbish on battery usage also

    I had not initially considered it was the same time as the Nougat upgrade, but seeing this thread makes me think maybe it was

    No problem with anything else and I'm not keen to try a factory reset as it doesn't seem to have been effective for anyone else

    I've tried with and without power saver enabled, doesn't seem to make any difference

    Biggest user of battery are:

    Android O/S 44%
    Screen 14%
    Android System 9%

    Screen I'm not too surprised by, but 53% on Android?!?
    I have had the same issue for the last 3 weeks since updating to 7.0. I've tried clearing the cache, factory reset and all suggestions about app permissions and location settings I've found on various forums. Nothing has worked.
    Anyone else had these issue's and found a fix?
    03-18-2017 08:48 AM
  3. Ian M H's Avatar
    Nope, I've been making sure I switch of wifi when I'm commuting and bluetooth is off when I'm not using my headphones

    I may have to try the factory reset after all, I fear
    03-20-2017 05:36 AM
  4. sencerb's Avatar
    Turning off the power saver mode is the only solution, unfortunately.

    I can not understand how a global company release an update that affects who knows how many devices and users all over the world without making sure everything is Ok. Htc has messed up big time.
    03-20-2017 10:18 AM
  5. mfreeland's Avatar
    Turning off the power saver mode is the only solution, unfortunately.

    I can not understand how a global company release an update that affects who knows how many devices and users all over the world without making sure everything is Ok. Htc has messed up big time.
    It's not an HTC issue, Samsung and other brands have similar issues. There are so many variables. The actual number of phones with any problems after the Nougat update is actually small. Everyone has different apps download, which usually causes more issues than the actual update, with compatibility and cache issues. Everyone uses their phone differently... I keep everything except NFC on all of the time with full brightness on my screen and get good battery life as well as good performance. I had a couple very small app related bugs after the update and they are gone. I couldn't be happier with my phone.
    mwake4goten likes this.
    03-20-2017 11:26 AM
  6. mwake4goten's Avatar
    It's not an HTC issue, Samsung and other brands have similar issues. There are so many variables. The actual number of phones with any problems after the Nougat update is actually small. Everyone has different apps download, which usually causes more issues than the actual update, with compatibility and cache issues. Everyone uses their phone differently... I keep everything except NFC on all of the time with full brightness on my screen and get good battery life as well as good performance. I had a couple very small app related bugs after the update and they are gone. I couldn't be happier with my phone.
    Noticed you said you have full brightness which I never do because I get poor battery if I do this. Just curious on average how much SOT do you get with full brightness? For the record I airways have my phone set to low brightness and average about 5 hours SOT.
    03-20-2017 11:41 AM
  7. tim_hobbs's Avatar
    Nope, I've been making sure I switch of wifi when I'm commuting and bluetooth is off when I'm not using my headphones

    I may have to try the factory reset after all, I fear
    WiFi and Bluetooth will continue to scan if the setting in location is on even when turned off. Have you checked that ?
    03-20-2017 12:33 PM
  8. mfreeland's Avatar
    Noticed you said you have full brightness which I never do because I get poor battery if I do this. Just curious on average how much SOT do you get with full brightness? For the record I airways have my phone set to low brightness and average about 5 hours SOT.
    I really don't know my screen on time.I really don't care as long as my phone works and lasts all day...The only time my battery drains is if I'm in poor service or roaming. When I'm home on wifi I easily get 24 hours on a charge with moderate usage. I also keep quick chargers in my car and in my computer bag for work. If I'm in poor service, I charge it, which ends up usually at the 14-16 hour mark. Looking for service really drains the battery...
    mwake4goten likes this.
    03-20-2017 07:09 PM
  9. HnLA's Avatar
    The only major thing I noticed after the update is that it closes all but 5 apps after some time of non-use. I can open as many as needed, but overnight or after a few hours, I will open the phone and only 5 apps are there. I used to be able to keep all the apps open and did not really lose anything with the battery. I have been trying to understand if there is some setting to get this back. I do not have battery saver on, nor did I before. I am not sure if this is now a fixed thing, which is very annoying.
    Each time I have to search for the app on my phone.
    Also the "Clear All" button is much bigger and in the way. I have to be careful not to hit it.
    HTC10/Sprint in United States.
    Thanks.
    TheJediGoddess likes this.
    03-20-2017 07:31 PM
  10. mfreeland's Avatar

    This what my clear all button looks like. Mine does not clear any apps. There are 10 open in this picture.
    03-20-2017 08:27 PM
  11. HnLA's Avatar
    I can open as many as I want, but after a few hours or overnight all but 5 are closed. Before the update it never closed any apps. If I had 20 open, it left 20 open. I wish I could find some setting to change it back to not closing all but 5 apps.
    Also the Clear All button was much smaller before the update.
    03-22-2017 10:16 AM
  12. mfreeland's Avatar
    Mine never closes any after any amount of time. We have the same phone on the same network. Is there any apps on your phone "cleaning up" memory (by closing apps). It is not the update. It is something on or with your phone. Last resort would be a complete reset.
    03-23-2017 08:43 AM
  13. HnLA's Avatar
    Thanks, I guess that narrows it down, but still a mystery.
    03-23-2017 02:37 PM
  14. anon(10204801)'s Avatar
    I had the same issue with blank screens on multiple apps including play store. I cleared the Google Play services data and everything came back to normal.
    03-30-2017 07:16 PM
  15. Albert752k2's Avatar
    I had the same issue with blank screens on multiple apps including play store. I cleared the Google Play services data and everything came back to normal.
    kidzsteetball likes this.
    03-31-2017 12:18 AM
  16. sencerb's Avatar
    Has anyone received an update? There is an update on Htc website but i am not sure if it is safe to install it manually. I check software update every day and it is frustrating.
    04-13-2017 10:05 PM
  17. cbreze's Avatar
    You talking about an update for the issues caused by the update? (N). The one you're referring to might be the one the unlocked HTC 10's have been getting. Not aware of any others. I'm guessing you tried the factory reset and it didn't help? I did do the FDR on my 10 before/after N and I have not had any problems FWIW.
    04-13-2017 10:12 PM
  18. Rasha Ahmad's Avatar
    I cannot access my HTC 10 because the keyboard is not showing. all I get is the "tap to speak" window of google with the settings icon to the left which I cannot access! I tried to restart many times, tried safe mode, delete cache non of them worked. Is there a way to solve the problem without loosing my data? thanks a lot!!
    04-14-2017 06:06 AM
  19. sencerb's Avatar
    You talking about an update for the issues caused by the update? (N). The one you're referring to might be the one the unlocked HTC 10's have been getting. Not aware of any others. I'm guessing you tried the factory reset and it didn't help? I did do the FDR on my 10 before/after N and I have not had any problems FWIW.
    Yes, we need an update to fix for the Nougat update which Htc didn't even bother to see how it affects their so called flagship phone before they release. This is fcking unbelievable.
    TheJediGoddess likes this.
    04-15-2017 11:05 AM
  20. skynny70's Avatar
    I had the Gmail sync issues and a few others. I am not sure this fixed the issue but I turned off the Data Saver mode and everything began working again.

    My phone icon still will not launch the phone app though. Gives me an error when I tap it. I removed the icon from my home screen and now have to use the Contacts app or Google Assistant to make a phone call.
    04-19-2017 08:28 AM
  21. cbreze's Avatar
    I had the Gmail sync issues and a few others. I am not sure this fixed the issue but I turned off the Data Saver mode and everything began working again.

    My phone icon still will not launch the phone app though. Gives me an error when I tap it. I removed the icon from my home screen and now have to use the Contacts app or Google Assistant to make a phone call.
    Would a 3rd party phone app like true caller maybe work? It seems to have a lot of control on calling abilities and puts an icon on your screen if you want.
    04-19-2017 11:58 AM
  22. kidzsteetball's Avatar
    I had the same issue with blank screens on multiple apps including play store. I cleared the Google Play services data and everything came back to normal.
    Thank you! This ended up working for me. Good thing I tried this before doing a factory reset. My phone was having gmail sync issues, and then random apps started to hang at a blank screen, including play store. I thought i would have to reinstall the play store via APK but deleting Google Play Services data ended up fixing everything.
    04-19-2017 04:48 PM
  23. JimBen73's Avatar
    I had the same issue with blank screens on multiple apps including play store. I cleared the Google Play services data and everything came back to normal.
    How do you do this?
    04-19-2017 10:06 PM
  24. ahmed soliman3's Avatar
    i had the same problem exactly
    04-20-2017 12:31 AM
  25. henrykrinkle's Avatar
    I had the Gmail sync issues and a few others. I am not sure this fixed the issue but I turned off the Data Saver mode and everything began working again.

    My phone icon still will not launch the phone app though. Gives me an error when I tap it. I removed the icon from my home screen and now have to use the Contacts app or Google Assistant to make a phone call.
    Have you tinkered with the "Advanced Calling" menu? I had that problem with the dialer until setting wifi calling to "prefer other cellular networks" under roaming. That fixed it for me.
    04-21-2017 01:17 PM
58 123

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