1. AC Question's Avatar
    Have issue with my HTC 10 and BT audio. Pairs ok, can connect to contacts and media. Box for allow audio will not allow me to check, thus no sound

    Any help appreciated. Trying to connect to Plantronics Edge earpiece

    Bob Whitlow
    03-31-2017 09:57 AM
  2. NEXUS_HTC_PS's Avatar
    Have issue with my HTC 10 and BT audio. Pairs ok, can connect to contacts and media. Box for allow audio will not allow me to check, thus no sound

    Any help appreciated. Trying to connect to Plantronics Edge earpiece

    Bob Whitlow
    Welcome to the forums! Try going into settings>apps>tap three dots for overflow menu>tap "show system">Bluetooth share>storage>clear cache
    I hope this helps.
    03-31-2017 03:55 PM
  3. TBoltJ's Avatar
    Have issue with my HTC 10 and BT audio. Pairs ok, can connect to contacts and media. Box for allow audio will not allow me to check, thus no sound

    Any help appreciated. Trying to connect to Plantronics Edge earpiece

    Bob Whitlow
    This problem started with the December security update and apparently wasnt fixed by Nougat. Clearing the cache will work but you need to do that each time. Do the following and see if that works. It worked great for me on Marshmallow. Let us know the results please.

    1. Go to the phone settings app>search for "Bluetooth scanning" and turn it OFF.

    2. Turn on Bluetooth, go into your devices settings, and check if you can Toggle the "phone audio" profile.
    03-31-2017 08:50 PM

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