1. usguyver's Avatar
    So I posted about this before. Sometimes I will lose data. And then my phone restart. I have already done a factory data reset and dusting this has not fixed the issue. Only thing thing that I can think about Elsa's that it's a bad sim card. That's the next thing I'm going to try does anyone else have any ideas.
    06-27-2017 10:36 AM
  2. matthewkuhl's Avatar
    The SIM/network was exactly what i was going to suggest.
    Has this been an issue since you first got the phone or is it a new development? i have had phones stop working with a network as bands change, developing random reboots or not getting out of 3G.
    06-27-2017 10:56 AM
  3. usguyver's Avatar
    it's happening for the last movie 6 months. I did the factory reset first as someone who's had Android for very very long time since the first HTC Evo. I all will very well know that I factory reset fixes most issues. however when it does not I have to think outside the box. I have not gotten reset these SIM card yet I will when I get day off next time and let everyone know.
    06-27-2017 11:35 PM
  4. matthewkuhl's Avatar
    This could easily be tested by using the SIM in a different phone, if you have a backup or could borrow another one.
    06-28-2017 09:39 AM
  5. usguyver's Avatar
    so I just changed the sim today and will see how it goes
    06-30-2017 10:30 PM
  6. usguyver's Avatar
    okay so the phone is still restarting at random times. after having to do a factory reset replacing the SIM card I think I'm determined to call HTC in get a replacement
    07-17-2017 12:39 PM

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