On Friday morning I was listening music on Youtube on my phone when it suddenly froze out of the blue. Since pressing power button did nothing as it was completely frozen, I pulled the battery out and when I placed it back in, I tried booting my phone, but it didn't get past the HTC screen. After that, I tried pressing the power button a couple of times more, but this time, it didn't even turn on (no vibration, no another HTC screen, nothing, no signs of life). When I got the chance to plug it to charge, it also didn't respond - I plugged it via USB on my laptop. I tried pressing the power button a couple of times, I even held it for 20-30 seconds, still nothing. I also tried booting into Recovery mode, I managed to get to the HTC screen again but the same thing happened and yet again, it didn't get past that screen. When I got home, I tried placing it on charger, still nothing.
In the morning I had up to 70-75% battery so it was not flat at all. When I plugged it via USB on my laptop, my laptop responded to the device and tried to update drivers for it, but it failed. Prior to all of this, a week ago a lot of my apps suddenly started crashing, especially Chrome and Whatsapp, as well as some background Android processes. I updated everything and it seemed to help the issue a bit, since Chrome stopped crashing, but Whatsapp still crashed, although a lot less than before update.
I checked to see if my battery was bloated but it was not. I can't test to see if it works on other devices as I currently have none to test it on. This phone is a year and a half old. I don't have my warranty papers nor my phone company contract here with me and I can't access it anytime sooner but I suspect that it has a 2-year warranty. Prior to all of this I haven't had any major issues but the quick battery drain since I do use it quite a lot and smaller resolvable issues. This phone was not rooted at all, nothing custom installed and no tinkering with software nor hardware.
I only need to confirm if I do need to purchase a new battery or if this is a software issue. It's unfortunate because I have about 3-4 months left until I can extend my contract with my phone company and pick a new phone. Thanks in advance for any replies.
In the morning I had up to 70-75% battery so it was not flat at all. When I plugged it via USB on my laptop, my laptop responded to the device and tried to update drivers for it, but it failed. Prior to all of this, a week ago a lot of my apps suddenly started crashing, especially Chrome and Whatsapp, as well as some background Android processes. I updated everything and it seemed to help the issue a bit, since Chrome stopped crashing, but Whatsapp still crashed, although a lot less than before update.
I checked to see if my battery was bloated but it was not. I can't test to see if it works on other devices as I currently have none to test it on. This phone is a year and a half old. I don't have my warranty papers nor my phone company contract here with me and I can't access it anytime sooner but I suspect that it has a 2-year warranty. Prior to all of this I haven't had any major issues but the quick battery drain since I do use it quite a lot and smaller resolvable issues. This phone was not rooted at all, nothing custom installed and no tinkering with software nor hardware.
I only need to confirm if I do need to purchase a new battery or if this is a software issue. It's unfortunate because I have about 3-4 months left until I can extend my contract with my phone company and pick a new phone. Thanks in advance for any replies.