03-14-2016 12:14 PM
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  1. AC Question's Avatar
    AC Question
    Keep getting error retrieving information from server. RH- 01.. And pop ups keep coming up unfortunately google play gapps has stopped working
    03-14-2016 11:25 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Which HTC phone? Is it rooted or unrooted? Does this happen on both wi-fi and mobile data?

    Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.


    If that doesn't work, try going to Settings>Accounts-Google, select your Google account, and remove it completely from the phone. Then add it back again, and see if that helps.
    03-14-2016 12:14 PM
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