1. Jeremy's Avatar
    Perform a hard reset on your HTC Droid Eris. These steps will clear all data and settings off the device.

    1. With the phone turned off, press and hold the Volume Down and Send buttons.

    2. Press the Power button.

    3. Follow the instructions to complete the hard reset.
    11-29-2009 11:08 AM
  2. kinglemon15's Avatar
    will this also delete contacts?
    12-21-2009 11:08 PM
  3. IzelTokatl's Avatar
    Hard resets wipe any electronic device back to "out of the box" conditions. So yes, your contacts are gone unless you back them up.
    12-22-2009 11:39 AM
  4. Ty07allstar's Avatar
    Is this the same as doing a factory reset from the settings?
    02-06-2010 01:38 PM
  5. IzelTokatl's Avatar
    same thing
    02-06-2010 01:40 PM
  6. litfire's Avatar
    I have a broken screen(blank screen). Can someone walk me through this process ? I want to hardware reset the device before I return it to the vzw store.
    So far I have followed the instructions above and just blinding kept hitting the enter button(trackball key). I heard the reboot sound(vzw intro sound) after a while, so Im guessing it is reset. Is there anyway I can pull the apps from this phone using adb and broken screen ?
    Thanks in advance.
    02-06-2010 02:03 PM
  7. patches152's Avatar
    Anything synced with Google is safe, wiping won't delete them, right?
    02-07-2010 03:09 PM
  8. Crowfoot's Avatar
    I could use some help after doing a reset to my HTC Eris

    Today I had to do a Reset on my Eris to clear up an issue with my GMail account. After that reset I am having massive issues with my 3G and WiFi. Currently I am at work and have to use the WIFI from the mac airport to browse the web. It has worked perfectly from day 1 but now after the Reset I can not browse any websites.

    The WiFi shows it connected to the wireless connection with an excellent signal (the Airport is an Open connection and do not have to worry about entering a User Name + Password), but I am no longer able to load websites or any of the social networking apps.

    I can place calls, send and receive texts, just can not make a connection to the web. I contacted Verizon support but were unable to assist in a resolution.

    Any help would be appreciated, thanks.
    03-02-2010 03:01 PM
  9. Adiliyo's Avatar
    try doing a *228 option 1
    03-03-2010 02:33 AM
  10. IzelTokatl's Avatar
    when in doubt and they can't fix it, get them to replace the phone. but technically a hard reset should not make things worse.... very odd.
    03-03-2010 10:57 AM
  11. frosty2512's Avatar
    if i have a leaked 2.1 on sd card should i delete that before factory reset?
    05-16-2010 04:47 PM
  12. derrick17's Avatar
    i locked myself out of my phone like an ***** and im trying to hard reset it, it gives me 2 options when i do it, press send and it takes me to a screen that says like press volume up, i press volume up and it takes me back to the first screen and my only other choice is [recovery], when i do that it shows me a screen with my phone and a red triangle and an explanation point...wth?
    03-12-2011 02:22 PM
  13. Latrell_567's Avatar
    Yeah unless you backed it up on Your Memory Card or as the phone calls it your SD Card and if you didn't IF you have the same contacts on another phone and that phone accepts Memory cards insert memory card and back it up on there,if it lets you...
    02-23-2012 10:42 PM