Even though you're being a jerk, I will explain. We don't have an active private forum to use, no one ever gets on it. Also, I like to avoid hard resetting as much as possible so that the customer doesn't have to attempt to set everything back up the way it was before. I also do not pretend like I know everything. New phones are released weekly, and on top of that they're constantly creating new apps and software versions for use on them. Therefore the best way to learn is to reach out to a community that it saturated in that technology, (aka Android Central). If you would prefer to go to a service center with some punk that pretends like he knows everything, and just hard resets to try and fix every small problem, then be my guest.
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Thank you for the kind words