14:41:00 : Vallen Goldschmidt: Hi I was chatting with another representative yesterday, and he put a note on my account to have my upgrade moved anytime I order a new phone. Is it possible to already order the Evo 3D through telesales?
14:41:50 : Shea M.: Thank you for your patience, I will have that information shortly.
14:42:20 : Shea M.: May I know the concern phone line on which you wish to upgrade your phone?
14:42:28 : Vallen Goldschmidt: 917447****
14:42:45 : Shea M.: Let me check
14:44:40 : Vallen Goldschmidt: ok
14:49:05 : Shea M.: yes, I have found the notes about the same, however I would like to request you to contact our Retention team at 888-211-4727. They will confirm that you can upgrade your phone early as you want HTC EVO 3 D.
14:49:31 : Shea M.: You can order your phone after 21st of this month.
14:49:36 : Vallen Goldschmidt: well they told me to just call the sprint telesales and they will place the order with the upgrade price.
14:50:12 : Vallen Goldschmidt: so I have to wait for the 21st to order? I cant just order ti now?
14:50:15 : Shea M.: I can see the notes is there on your account. You can contact Telesales as well.
14:50:35 : Shea M.: You can pre order the phone.
14:51:05 : Vallen Goldschmidt: So I can call telesales, and preorder/order the phone to be shipped overnight the 21st?
14:51:30 : Shea M.: HTC EVO 3D will available from 21st of June.
14:51:40 : Shea M.: Yes.
14:59:38 : Vallen Goldschmidt: Ok thanks.
14:59:55 : Shea M.: You are welcome.
14:59:58 : Vallen Goldschmidt: Can I have it shipped to another address not the account address its under?
15:00:20 : Shea M.: You can request them for that.
15:00:50 : Vallen Goldschmidt: And when it arrives I could go to the Sprint store and have it active it and deactivate my other phone correct?
15:01:45 : Shea M.: Yes, Or Please let us know and we will be happy to activate your new phone for you.
15:03:31 : Vallen Goldschmidt: Also. I know you can charge the 200$ to a credit card, but if I charge it to my account, then trade in my Evo Shift the day I get the Evo 3D in to the sprint store, and pay the difference will the charge be off the account?
15:04:10 : Shea M.: It will be added to your bill.
15:04:28 : Vallen Goldschmidt: But then will it be subtracted from the trade-in value of my current phone?
15:04:43 : Vallen Goldschmidt: And if I pay the difference after the trade-in, will it be off completely?
15:05:25 : Shea M.: Yes, It will be credited to your account.
15:05:40 : Shea M.: You can pay the difference on your account.
Just some frequent questions people may be having. You pretty much can order the phone now and have it the 22nd if gold premiere.
14:41:50 : Shea M.: Thank you for your patience, I will have that information shortly.
14:42:20 : Shea M.: May I know the concern phone line on which you wish to upgrade your phone?
14:42:28 : Vallen Goldschmidt: 917447****
14:42:45 : Shea M.: Let me check
14:44:40 : Vallen Goldschmidt: ok
14:49:05 : Shea M.: yes, I have found the notes about the same, however I would like to request you to contact our Retention team at 888-211-4727. They will confirm that you can upgrade your phone early as you want HTC EVO 3 D.
14:49:31 : Shea M.: You can order your phone after 21st of this month.
14:49:36 : Vallen Goldschmidt: well they told me to just call the sprint telesales and they will place the order with the upgrade price.
14:50:12 : Vallen Goldschmidt: so I have to wait for the 21st to order? I cant just order ti now?
14:50:15 : Shea M.: I can see the notes is there on your account. You can contact Telesales as well.
14:50:35 : Shea M.: You can pre order the phone.
14:51:05 : Vallen Goldschmidt: So I can call telesales, and preorder/order the phone to be shipped overnight the 21st?
14:51:30 : Shea M.: HTC EVO 3D will available from 21st of June.
14:51:40 : Shea M.: Yes.
14:59:38 : Vallen Goldschmidt: Ok thanks.
14:59:55 : Shea M.: You are welcome.
14:59:58 : Vallen Goldschmidt: Can I have it shipped to another address not the account address its under?
15:00:20 : Shea M.: You can request them for that.
15:00:50 : Vallen Goldschmidt: And when it arrives I could go to the Sprint store and have it active it and deactivate my other phone correct?
15:01:45 : Shea M.: Yes, Or Please let us know and we will be happy to activate your new phone for you.
15:03:31 : Vallen Goldschmidt: Also. I know you can charge the 200$ to a credit card, but if I charge it to my account, then trade in my Evo Shift the day I get the Evo 3D in to the sprint store, and pay the difference will the charge be off the account?
15:04:10 : Shea M.: It will be added to your bill.
15:04:28 : Vallen Goldschmidt: But then will it be subtracted from the trade-in value of my current phone?
15:04:43 : Vallen Goldschmidt: And if I pay the difference after the trade-in, will it be off completely?
15:05:25 : Shea M.: Yes, It will be credited to your account.
15:05:40 : Shea M.: You can pay the difference on your account.
Just some frequent questions people may be having. You pretty much can order the phone now and have it the 22nd if gold premiere.