Screen "Static" - Screen unresponsive

[stomperxj]

This started happening this morning intermittently and now this is all it does. "Static" on the screen and will not respond to touch. I searched and found one other person on the HTC forums that had the same thing... has anyone here seen this? This phone is 100% stock and only about 2.5 months old. never had a screen protector on it, never been dropped, zero damage.

I'm headed to a Sprint Corporate store first thing tomorrow to see about a replacement.

 

[kronosqq]

Weeeird. Never seen that kind of thing before. I doubt you'll have any trouble getting a replacement on that though.

Sent from my EVO using Android Central Forums

 

[Glenn]

If I had to guess, I would say that the screen connector is loose from the motherboard.

But yeah, they should replace it.

 

[crxssi]

I agree with everyone else. That is not a software problem. It is good you got a photo of it to take with you.

 

[TonyLibations]

Reminds me of poltergeist.

Sent from my EVO L(a)TE using Android Central Forums.

 

[stomperxj]

I showed up at the store and it of course worked for a few minutes after not working for almost a day. it did freak out for the dude though so they ordered me a new phone. should be here Tuesday...

 

[fatpirate]

I have the same issue. Just started a couple of days ago. Makes me nervous that this will be a recurring issue with the EVO LTE. Besides that I am supremely happy with this phone. If you push on the screen (mostly in the bottom left corner) you may be able to get the screen to reconnect and still use phone until the new one gets here. Did you have insurance or did Sprint just agree to send you a new one?

 

[Va1ha11a]

You don't need insurance, because you automatically have a one year warranty with sprint that if the device fails for reasons not related to the way it was used (for example swimming with it in your pocket or dropping it), Sprint will replace the device.

 

[Slender Troll]

You don't need insurance, because you automatically have a one year warranty with sprint that if the device fails for reasons not related to the way it was used (for example swimming with it in your pocket or dropping it), Sprint will replace the device.

I had a similar experience with my Photon 4G. I dropped it from the top bunk of my bed onto a concrete floor, and the camera wouldn't work anymore. Took it in and they replaced the entire phone free of charge.

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[Mikey47]

I had a similar experience with my Photon 4G. I dropped it from the top bunk of my bed onto a concrete floor, and the camera wouldn't work anymore. Took it in and they replaced the entire phone free of charge.

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Of course I'm sure you told them you dropped it on a concrete floor too, right?

 

[Slender Troll]

Yup. Lol.

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[livpalm]

I bought mine from Amazonwireless and i'm having the same issue. Anyone know if they'll replace it too? I bought mine in June.

 

[rajamahal]

Just sent my phone into HTC for this static screen issue. It was happening sporadically at first. Lock/Unlock would make it go away. But eventually it did it all the time and became unusable.

Sprint device coverage is a rip if you treat your phone with care. HTC is pretty good about responding to warranty claims in a timely fashion.

 

[lsk12]

I'm having the same problem. brand new, never dropped, no problems.

 

[Jonathan Marks]

Pushing down in the lower left hand corner of the screen has actually worked for me, thanks! A temporary fix until I get a chance to take it back to the shop for replacement.