1. R34SKYLINE's Avatar
    I can't receive calls or texts? But when I make a call, I receive all the texts or voice mails that were sent to me. Wtf? Why is this happening? I have updated the profile and prl Nemours times! Sprint told me to shut off my phone and turn it back on -.- it did not work!

    Sent from my EVO using Tapatalk
    02-17-2014 11:23 PM
  2. thiscityishell's Avatar
    The only thing I could tell you is to do a factory reset...

    Posted from the EVO Lte via Android Central App
    02-18-2014 02:04 PM
  3. top magoo's Avatar
    i have been having problems updating my profile and prl also... which causes the same problem (and others) you're experiencing.

    go into the phone app, dial ##72786#, open the top right menu, and select "reset". it'll look like it's resetting the phone back to factory, but it just ends up rebooting.

    as near as i can figure, it resets the communications drivers on the phone.
    02-18-2014 04:01 PM
  4. RP-88's Avatar
    That is exactly what Sprint will have you do if you call them about it. They are upgrading the towers in my area and when ever the network is there, but outside links are unavailible my phone cannot seem to restore iteself. This has happened twice now and ##72786# solved it both times.

    But I also learned something this morning when I called for the second time. The first time I was in a rush and just needed to make some calls, so I did not take note of anything. Today I learned that you may be able to get your MSL from them as part of it.

    Now I recently had no trouble getting my MSL from them when I called about the code required to enable "USB Charging" (which did not work BTW.) This was done after the first time I had to run the ##72786# Reset. Today when I called they told me that my phone may ask for a passcode after choosing Reset. The Rep told me the code to enter without hesitation, nkowing my MSL already,I realized that the code they gave me was my MSL.

    So the point here is..Call in, tell them that you cannot make/Recieve calls or texts. When they tell you to choose reset (after entering the ## code) if they don't mention the passcode, then tell them that your phone is requesting one. And now youhave your MSL.

    Or try the USB Charging thing I mentioned above.
    02-24-2014 12:48 PM
  5. jwbekens's Avatar
    My son had this exact same problem (only with an HTC One) in western Massachusetts over the weekend after Sprint updated towers. Same procedure got things working again.
    02-24-2014 02:51 PM

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