wow, IF this dude does work for Sprint, they should fire him immediately!! Maybe it's just me, but a major pet peeve of mine is when people CLEARLY know they are representing the company that puts money in their pocket, sports team, or club and they don't have enough common sense to be professional so that people take them serious as a PERSON regardless of the company they represent. The video was pointless and just they way the guy spoke throughout it made me NOT want to go into a Sprint store for fear of actually running into this loser and having to whoop his ass in his own store for being so stupid. I've never had any problems with Sprint CS, but this taints their image in my eyes.