10-09-2016 09:27 AM
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  1. vicw926a4's Avatar
    Why are people "self-repairing" a phone with a warranty? I'm not even talking about the Sprint insurance. You have a *factory* warranty. Do you really want to risk voiding the warranty and not getting a replacement phone when HTC fixes this problem?!
    Amen to that. Best wishes to those courageous experimenters, but I wouldn't think about trying any self repair under this circumstance.

    By the way, I doing this entry on my mobile, flying to DFW. Trying out GoGo Inflight - too expensive for regular use (for me), but I had to try it. It's pretty good, although there are some restrictions.
    06-15-2010 03:30 PM
  2. maddmatt02's Avatar
    both of my bottom corners move a little as well. bottom left is the worst one.
    06-15-2010 03:42 PM
  3. mhespenh's Avatar
    Why are people "self-repairing" a phone with a warranty? I'm not even talking about the Sprint insurance. You have a *factory* warranty. Do you really want to risk voiding the warranty and not getting a replacement phone when HTC fixes this problem?!
    QFT.

    Seriously folks, be careful- there is no reason to try to fix this bad boy yourself, you're probably going to void your warranty, and might make it worse.

    I plan to deal with it until it gets to the point where it impacts the functionality or starts to bug me, then take it to sprint and have them repair/replace it.

    Bottom line- if its so bad you're thinking about attempting a repair just take it to sprint and let them fix/replace it!
    06-15-2010 03:56 PM
  4. NM08SRT8#AC's Avatar
    Okay, well I got a call from HTC regarding this issue. They are calling everyone who has had this issue with the screen. He wants pictures and other info about your phone to see if they can narrow it down to possibly a bad built batch from a certain date frame, or if it's just a overall bad design..

    A interesting thing one of my buddies told me was, he doesn't have any issues with his phone, his is hardware version 0003, mine is a 0002. I'm curious to know if this has anything to do with what we are going through.

    I'm going to make a new thread to reflect a poll for that question, and just chime in and let me know if you have 0002 or 0003 hardware versions. Thanks guys!
    06-15-2010 04:15 PM
  5. bozman42's Avatar
    Okay, well I got a call from HTC regarding this issue. They are calling everyone who has had this issue with the screen. He wants pictures and other info about your phone to see if they can narrow it down to possibly a bad built batch from a certain date frame, or if it's just a overall bad design..

    A interesting thing one of my buddies told me was, he doesn't have any issues with his phone, his is hardware version 0003, mine is a 0002. I'm curious to know if this has anything to do with what we are going through.

    I'm going to make a new thread to reflect a poll for that question, and just chime in and let me know if you have 0002 or 0003 hardware versions. Thanks guys!
    I just got a call as well from what I presume is HTC, they only left a name and no phone number. I missed the call, but he said he would try back tomorrow.

    My phone is Hardware version 0002.
    06-15-2010 04:29 PM
  6. anon(1733)'s Avatar
    My previous Evo was a build 0002 Version. I got a replacement from sprint for the screen issue as well and my new one is build 0003. For information
    06-15-2010 04:30 PM
  7. anon28322's Avatar
    I'm having a similar issue with the bottom left corner... Hardware build 002 here.
    06-15-2010 04:37 PM
  8. NM08SRT8#AC's Avatar
    I'm also 0002..

    Areyes163, how is your 0003 doing?
    06-15-2010 04:42 PM
  9. anon(1733)'s Avatar
    My 0003 is perfect so far. No problems to report as of yet
    06-15-2010 04:43 PM
  10. NM08SRT8#AC's Avatar
    06-15-2010 04:44 PM
  11. grizzlyaddams's Avatar
    I have just begun having this issue. Bottom left, Home button corner. The glass is sticking up far enough to catch my fingernail on it and can be pushed in just like everyone else is reporting. Hardware version 0002.

    I'm very torn. I love my Evo but its slowly becoming that the only advantage it has over my Pre (at least for me personally) is screen size.
    06-15-2010 04:47 PM
  12. dannydos's Avatar
    i'm having the problem too.. with the lifting and light leakage. i have the 02 version.
    06-16-2010 07:34 AM
  13. auburnmk's Avatar
    I think HTC is full of it as they told me to "check with Sprint and see what they have to say "....really, really? Lol

    Okay, well I got a call from HTC regarding this issue. They are calling everyone who has had this issue with the screen. He wants pictures and other info about your phone to see if they can narrow it down to possibly a bad built batch from a certain date frame, or if it's just a overall bad design..

    A interesting thing one of my buddies told me was, he doesn't have any issues with his phone, his is hardware version 0003, mine is a 0002. I'm curious to know if this has anything to do with what we are going through.

    I'm going to make a new thread to reflect a poll for that question, and just chime in and let me know if you have 0002 or 0003 hardware versions. Thanks guys!
    06-16-2010 08:36 AM
  14. auburnmk's Avatar
    Not a fix for me, but thanks anyway

    IT'S A VERY SIMPLE FIX, This topic was brought up on another forum and it was decided that the screws need to be tightened on some handsets. It seems some left the factory with screws not fully tightened this is also causing some of the bottom end light leaks as well. You will see the tiny black screws in each corner once the battery cover is removed. I think you can buy these special star drivers at Radio Shack or just take the handset in to a Sprint service center for tightening.
    06-16-2010 08:42 AM
  15. Eazy123's Avatar
    I notice that on mine on the bottom right corner beneath the search button there's a little light leakage, and if I press on that corner, the leakage stops, so it's probably raised a bit, but I don't foresee the screen coming off or anything - everything is working great. Besides, I got mine off Craigslist so I don't think I could bring it back to Sprint for a new one anyway.
    06-16-2010 08:52 AM
  16. marclile's Avatar
    maybe it's just my imagination... or maybe just wishful thinking... but i tightened the screws a couple of days ago and like others it didn't really help at all. but i've been keeping an eye on the bottom of my screen since then and it appears to be getting better.

    when i first started looking into this problem, my screen was lifting up quite a bit. i could almost get my fingernail under it. and i'm looking at it right now and, i haven't pushed it down at all today and it's sitting almost flush with the bezel.

    maybe tightening the screws helped, or maybe the adhesive is working better now. i don't know, but i'm feeling better about the way that the bottom of my screen looks now. anyone else seeing anything like this or am i just going crazy?
    06-17-2010 09:23 AM
  17. baker2gs's Avatar
    Hi I'm new, mine is hardware version 0003 and it's doing this. I can see the screen go up and down in the lower left corner if I hold it and apply pressure correctly. When it's stationary and in a dark room I can see leakage below the home and menu buttons. I've had this phone for a week now. I love it but this is kind of annoying. I'm going to be taking it into the sprint store soon for a replacement.
    06-17-2010 09:52 AM
  18. blazebcf's Avatar
    HTC has acknowledged the problem and will make adjustments in the assembly line for future EVOs... I'm returning my EVO and waiting for the Samsung Intercept to come out in July 11th.... it'll have the faster Hummingbird Processor (4x graphics power than the EVO), 4" SuperAMOLED screen, and a 5 row QWERTY keyboard, along with the front facing camera and 5 megapixel camera with LED flash
    06-19-2010 01:56 PM
  19. blazebcf's Avatar
    I would sacrifice Sense UI for that like I did with the Hero and Moment
    06-19-2010 01:58 PM
  20. bdGDL08's Avatar
    Just to weigh in... Build 0004, same issue. Bought mine from Best Buy 5 days ago (Thursday, March 31). I will be going back this weekend to ask about this.
    04-05-2011 09:40 PM
  21. 1yogesh's Avatar
    I am too feeling screen loose from top right corner of new Galaxy J5. But I am not having problem with this. Anyhow, if there's a solution, please reply.
    10-09-2016 09:18 AM
  22. robstunner's Avatar
    Holy return of the dead thread
    10-09-2016 09:27 AM
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