07-15-2010 12:26 AM
27 12
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  1. thewaterballoonist's Avatar
    I've got a problem here. I got a bright spot on the screen of my Evo after only 2 weeks. I'm freaking out a little here. I got my phone from Radio Shack and they told me they didn't have any in stock to switch out but they took down my name and number for if they get any in.

    I called a sprint store and they said they couldn't take in Radio Shack's inventory so I can't get a replacement from them. They did say they could replace the screen for me.

    I have a couple questions:

    If I can't get a replacement phone on warranty within the 30 days due to shortages, am I penalized for that or will they make an exception because there's no inventory?

    Has anyone else had their screens replaced? Are they refurbs pulled from malfunctioning devices? I'd like to know before I take action.

    Thanks

    EDIT: I was also wondering if when they replace the screen if they replace the glass as well.
    06-21-2010 04:50 PM
  2. emaster101's Avatar
    Since there sold out everywhere, you best bet is to take it to Sprint. Have them replace the screen. As for replacing the glass why would they need to do that? They will re-glue it.
    06-21-2010 05:33 PM
  3. upperking#AC's Avatar
    I have the same problem with radioshack accept my screen is lifting, rasio ahack has a 90 day return on these phones so yoy should be fine...

    Sent from my PC36100 using Tapatalk
    06-21-2010 05:56 PM
  4. rem_kujawa's Avatar
    Don't they have to give you a new one in the first 30 days.
    06-21-2010 06:02 PM
  5. upperking#AC's Avatar
    Yes but they cant. There are no evos anywhere in stock on earth..and wont be for sometime.

    Sent from my PC36100 using Tapatalk
    06-21-2010 06:24 PM
  6. rem_kujawa's Avatar
    Really thats a good question then, after the 30 days your stuck and they can now give you a refurb and that will not fly.
    06-21-2010 06:28 PM
  7. pwnst_r's Avatar
    Since there sold out everywhere, you best bet is to take it to Sprint. Have them replace the screen. As for replacing the glass why would they need to do that? They will re-glue it.
    ? The screen and the glass are two different things?
    06-21-2010 07:11 PM
  8. thewaterballoonist's Avatar
    What if I return the phone at RS, have them switch me over to my old phone (ugh), then get a new one from a sprint store when it's available? That way I don't get hosed because of something that's out of my control?
    06-22-2010 09:31 AM
  9. meyerweb#CB's Avatar
    Maybe you should go ask at the Radio Shack store. They sould have a written copy of their phone return policy, which upperking says is 90 days.
    06-22-2010 10:41 AM
  10. gruppe3942#AC's Avatar
    What if I return the phone at RS, have them switch me over to my old phone (ugh), then get a new one from a sprint store when it's available? That way I don't get hosed because of something that's out of my control?
    This issue with this is that when you return your phone sprint will then put a hold on your account for 60 to 90 days. During that 60-90 days u will not be eligible for an upgrade. I am sure you may get this lifted if you speak to sprint yourself.
    06-22-2010 10:46 AM
  11. akarol's Avatar
    So what did you end up doing? I also got mine from RS on launch day and my screen just started lifting. I'd rather get a newer one than have it replaced.

    Thanks in advance...
    06-22-2010 03:55 PM
  12. sprintgirl's Avatar
    Yes but they cant. There are no evos anywhere in stock on earth..and wont be for sometime.

    Sent from my PC36100 using Tapatalk
    FALSE: We are still getting Evo's on a weekly basis, very few but we are getting them consistently.
    06-22-2010 03:57 PM
  13. thewaterballoonist's Avatar
    FALSE: We are still getting Evo's on a weekly basis, very few but we are getting them consistently.
    Do you work at a Sprint store or Radio Shack or what?
    06-22-2010 04:33 PM
  14. mwbtown003's Avatar
    I would check back daily. I was just in Best Buy today getting a case and they said they received 24 this morning and still had 20 in stock. The phone is not as back ordered as you may think. You should be able to get one from Radio Shack pretty soon.
    06-22-2010 04:37 PM
  15. error4o4's Avatar
    I would check back daily. I was just in Best Buy today getting a case and they said they received 24 this morning and still had 20 in stock. The phone is not as back ordered as you may think. You should be able to get one from Radio Shack pretty soon.
    Depends on your market. Some cities it really is impossible atm, we have huge waiting lists going on here.
    06-22-2010 04:58 PM
  16. sonny50's Avatar
    Speak to the store manager about your problem, not a sales associate, The Shack has a system for ordering replacement phones that are decective.

    We ordered one for a customes last week and it came in about 3 days later.

    Good Luck
    06-23-2010 08:30 AM
  17. ERDude's Avatar
    If they're out of stock they should extend the 30 day period. Best Buy is doing this for me.
    06-25-2010 01:46 AM
  18. thewaterballoonist's Avatar
    Update: I talked to the store manager and he told me the only thing he could do is hope that more inventory comes in. I asked him to give me the number of a higher up so I called the number. I told the woman that I felt like I was being hosed because they didn't have inventory. She told me I could A)Send in the phone for repair (not a good option because I don't have a land line), B) Hope they get inventory in, or C) Return the phone.

    Exactly what do I need to do or say to get this resolved? Who do I need to talk to? The clock's running out on this one.

    I don't want to, but I may have to return my phone and buy one from Sprint.
    06-25-2010 05:58 PM
  19. Darth Mo's Avatar
    Update: I talked to the store manager and he told me the only thing he could do is hope that more inventory comes in. I asked him to give me the number of a higher up so I called the number. I told the woman that I felt like I was being hosed because they didn't have inventory. She told me I could A)Send in the phone for repair (not a good option because I don't have a land line), B) Hope they get inventory in, or C) Return the phone.

    Exactly what do I need to do or say to get this resolved? Who do I need to talk to? The clock's running out on this one.

    I don't want to, but I may have to return my phone and buy one from Sprint.
    What did they say regarding a manufacturers defect? You aren't returning the phone for a refund, so does that make a difference? I've never purchased from RS, but Sprint will handle a manufacturers defect as long as it's still under warranty well outside the 30-day return period.

    If the phone is working OK and you just have a cosmetic issue, I would hang on to it and see what happens when RS gets more stock. If it's outside the 30 days and they won't help you, you can always go to HTC and have them settle it, but I'm not sure how they would handle it as far as making you send the phone in or advancing a replacement. But they will honor the warranty. The 30-day from RS is a return policy, it's not a warranty. Technically, unless they have some special agreement with the manufacturer, they aren't required to deal with manufacturing defects. But most retailers do as a courtesy to their customers, so I don't think you have any recourse against RS especially since it's not their fault there is no stock.
    06-25-2010 06:52 PM
  20. DocPeanut's Avatar
    Call sprint, explain the situation and tell them you are returning the phone and wasn't to order one from them. They will put a note on your account that you are eligible for the upgrade but you will have to order it from them.

    Return your phone to radio shack and activate your old one while you wait
    06-25-2010 07:47 PM
  21. gr2gztch's Avatar
    Update: I talked to the store manager and he told me the only thing he could do is hope that more inventory comes in. I asked him to give me the number of a higher up so I called the number. I told the woman that I felt like I was being hosed because they didn't have inventory. She told me I could A)Send in the phone for repair (not a good option because I don't have a land line), B) Hope they get inventory in, or C) Return the phone.

    Exactly what do I need to do or say to get this resolved? Who do I need to talk to? The clock's running out on this one.

    I don't want to, but I may have to return my phone and buy one from Sprint.
    I have to say this is some bs they are giving you. I went last week trying to get a manager to socme how get me a replacement phone. He took my number down and said he would call me if he gets one. This was last thursday and I was looking online yesterday. A few people that were radio shack managers mentioned a "wireless feedback" button that managers have access to. Basically they type in your receipt number into this system and it goes to corporate and they get a replacement from the warehouse. I went back today and the manager had no clue about this wireless feedback so I made him call the district manager and he told how to do it. I have a confirmation as well. If they are giving you a hard time they must be misinformed.
    06-25-2010 07:58 PM
  22. chaosrecords's Avatar
    It dosen't matter if there is a shortage or not.

    you have 30 calendar days to return the phone or exchange it for a NEW device in box

    The reason why: Sprint wont pay the retailer the refund/credit they paid on the phone after that if any phones are returned past the activation date.

    After 30 days you can ask sprint to mail your phone via advanced exchange, but there will prob be weeks of waiting there, you better hope too the phone has no water damage or direct damage or else they will charge you retail for the refurbished phone they mailed you.


    Even if u device swap for a moment temporarily the 30days starts when your contract starts ( or is resigned)

    The only way past this is going through sprint retentions and sprint NSS via phone. Your local radio shack and best buy and non corporate sprint stores are going to say "sorry".

    If you have to cancel within your 30 days, lose your number then reactivate when they come in stock if you want an evo that bad you might have to. Sucks but the only way around it is account notations from higher ups..and remember the indirect stores cant do ANYTHING about it..

    Just hope and pray youll get replenishment within 30 days. And like sprintgirl said yes they do ship weekly.. you have to remember the chain of command as far as allocation goes..

    Corporate/Telesales/Business-> Corporate Sprint Stores large markets-> Sprint Preferred Retailers-> Radioshack/Best Buy-> Non preferred Dealers-> Independent dealers

    ANd of course this all depends on the company, retailer, and the market share.

    Oh.. and supply and demand
    06-25-2010 08:06 PM
  23. gr2gztch's Avatar
    I can confirm having a radio shack manager use this wireless feedback form will get you a new phone regardless of supply.
    06-25-2010 08:11 PM
  24. chaosrecords's Avatar
    If they are giving you a hard time they must be misinformed.
    A sad but true fact.. most mobile salespeople are misinformed. The position itself has extremely high turnover. ( think used car salesmen, or McDonalds) It honestly takes a good 3-4 months of solid experience to absorb everything and they rely on heresay and pass it to customers.

    Sales in cellular is a make it or break it business, if you arent pushing your numbers every month they will replace you with someone else that will.
    06-25-2010 08:12 PM
  25. sprintgirl's Avatar
    Do you work at a Sprint store or Radio Shack or what?
    3rd Party Preferred Sprint Retailer

    I don't know where they start the 30 day period over when you exchange your phone, I've never heard that one before and on an exchange the contract is not re-signed...at our place you get 1 [ONE] exchange within your 30 days, if it's on the 10th day you have 20 days to return still but it does not start over and you do not get another exchange.

    Best advice is...yes, Sprint can make you eligible for an upgrade if you explain the problem you are having at the location and let them know you will be returning the phone and going to another location to get your phone. I have had to do this for RS customers several times due to issues with their inventory. However, do not cancel and then get a new line...that is "false churn" it basically looks like we are losing customers and gaining new ones but is not actually the case.

    Best of luck to you!
    06-26-2010 12:39 AM
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