07-06-2010 08:12 PM
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  1. rem_kujawa's Avatar
    Dust under the screen, this device had been out of the new box for 1 hour. One sprint store said they would not replace this because it was cosmetic. Cosmetic or not this is one hour old. I wouldn't be having this discusion 6 months from now.
    06-25-2010 08:57 PM
  2. gksmithlcw's Avatar
    Yes. I would be angry and I would press the issue. The device is under warranty and needs repaired. I had the same exact problem with my laptop and HP fixed it no questions asked.
    06-25-2010 08:59 PM
  3. Jerzyiroc's Avatar
    Damn that sucks. Try other stores. Make a big **** about it. Someone will budge.
    06-25-2010 09:03 PM
  4. rem_kujawa's Avatar
    This sucks because there is nothing else wrong with it. I may be the unluckiest guy on this forum. But the brite side is, is that I still love this phone.
    06-25-2010 09:13 PM
  5. qitupx's Avatar
    There must be something wrong. I just got mine back because the haptic feedback buzzed a lot but also had some dust under the screen. Also had one dead pixel. NOT ANYMORE!
    06-25-2010 09:15 PM
  6. DocPeanut's Avatar
    If they won't swap it then return it, get a refund and buy the phone from another store
    06-25-2010 09:23 PM
  7. HoldFastHope's Avatar
    That dust would drive me nuts...
    06-25-2010 09:49 PM
  8. rem_kujawa's Avatar
    good I thought I was being ridiculous. I'm going to keep fighting this.
    06-25-2010 09:52 PM
  9. Cory Streater's Avatar
    Absolutely unacceptable. Do not stop until you get a replacement.
    06-25-2010 09:52 PM
  10. Punkidish's Avatar
    Absolutely unacceptable. Do not stop until you get a replacement.
    X's 2. I'd be hella pissed!
    06-25-2010 09:58 PM
  11. rem_kujawa's Avatar
    Great, I will keep you posted on how they handle this.
    06-25-2010 10:04 PM
  12. timlot's Avatar
    I exchange my evo for just one tiny little speckle of dust at bestbuy. If they would have told me they wouldn't replace it I would have told them, "well thank goodness Sprint has this 30 day return policy. Give me money back and I'll take my bussiness elsewhere.
    06-25-2010 11:11 PM
  13. rem_kujawa's Avatar
    Don't you have to pay a 30 dollar restocking fee.

    One other thing I found is that the volume rocker doesn't seem right. It clicks when I push on it. So when I think that pushed it it didn't really do anything because it seems like it has a two stage button.
    06-25-2010 11:29 PM
  14. jhamilton3#CB's Avatar
    I can't believe they wouldn't replace it, that's bs. Keep trying, someone with common sense will end up helping you.
    06-25-2010 11:36 PM
  15. rem_kujawa's Avatar
    This was a different store I think the store I got it from will, they are just out of stock.
    06-25-2010 11:40 PM
  16. organix's Avatar
    Mine is in the exact same place. I got mine at Best Buy. Anyone have luck returning stuff there?
    06-26-2010 12:10 AM
  17. rem_kujawa's Avatar
    I had to return a few PSP's before it was pretty painless. If my sprint store wont exchange it I just might return it and go but another one from best buy.
    06-26-2010 11:41 AM
  18. Yourdogsdead's Avatar
    I wouldn't be upset. I would just try to exchange it.
    06-26-2010 11:43 AM
  19. rem_kujawa's Avatar
    No I'm upset because the first store and wouldn't exchange it because they said they could barley see and said it was cosmetic.
    06-26-2010 11:57 AM
  20. 2CupsWithString's Avatar
    good I thought I was being ridiculous. I'm going to keep fighting this.
    I hoe you're at the store right now getting a new one.

    If you have to call Sprint then call Sprint, but really you should be able to get this taken care of. That is crazy that, that phone would pass QA somewhere.

    When you get your knew one make sure to thoroughly inspect it at the store, I've seen your post and just want you to end up with a good handset!!
    06-26-2010 12:00 PM
  21. rem_kujawa's Avatar
    I hoe you're at the store right now getting a new one.

    If you have to call Sprint then call Sprint, but really you should be able to get this taken care of. That is crazy that, that phone would pass QA somewhere.

    When you get your knew one make sure to thoroughly inspect it at the store, I've seen your post and just want you to end up with a good handset!!
    thanks I will do that. Like I said if this was any other phone I would be done and on to something else. I just feel like I am getting horrible luck. Plus I wanted see what you guys thought even though I knew what you would say. Its just nice to hear it. I will keep everyone posted on what happens. thanks for all your help.
    06-26-2010 12:12 PM
  22. YBCold's Avatar
    I would got back in and tell them that you want an exchange or give you your money back. The phone clearly was like that when you got it and you should be entitled to a quality product.

    Sent from my PC36100 using Tapatalk
    06-26-2010 05:25 PM
  23. shadowgod's Avatar
    Dust under the screen, this device had been out of the new box for 1 hour. One sprint store said they would not replace this because it was cosmetic. Cosmetic or not this is one hour old. I wouldn't be having this discusion 6 months from now.
    Just exchanged mine today at RadioShack. Those pics look just like mine looked but with about twice as much dust. Same place, upper left corner.
    06-26-2010 05:35 PM
  24. rem_kujawa's Avatar
    One or another this will be taken care of, even if I have return it and buy it elsewhere.
    06-26-2010 08:03 PM
  25. alextrox69's Avatar
    Fight the sprint store employee....stab him with your evo....you will get another one if you do that for sure.
    06-26-2010 08:07 PM
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