1. twe90kid's Avatar
    Well it just happened. I'm not sure how, but while i was wiping the camera glass, I felt some lines and then I turned over the phone to check on the glass there was a crack. I don't know how it happened. I've never dropped the phone. It was in a Innocase II the whole month and a half of owning it since the Google Event.

    DAMN!

    Anyone have a similar problem?
    07-05-2010 12:23 PM
  2. cjmedina's Avatar
    That's a major bummer
    07-05-2010 12:57 PM
  3. Paladin's Avatar
    That sucks man, I hope you had TEP on it.
    07-05-2010 12:59 PM
  4. curbman's Avatar
    It happened to me also and took the phone to sprint and they did not want to replace it. I think the phone came with screen cracked. What a difference in service compared to verizon. With verizon I had a similar situation withe storm 2 screen cracking and they replaced it on the spot. At least sprint replaced the lens with a used lens that they had.
    07-05-2010 01:43 PM
  5. twe90kid's Avatar
    It happened to me also and took the phone to sprint and they did not want to replace it. I think the phone came with screen cracked. What a difference in service compared to verizon. With verizon I had a similar situation withe storm 2 screen cracking and they replaced it on the spot. At least sprint replaced the lens with a used lens that they had.
    yeh. I was having trouble replacing my phone for other reasons like "glow in the dark" softkey because the corp store said i did not buy the phone from their store. I must contact sprint corporate. I got my phone from google I/O
    07-05-2010 02:22 PM
  6. meyerweb#CB's Avatar
    Why do you think Sprint should be responsible for a phone you didn't buy from them? Would you expect Best Buy to replace a computer you bought a Wal-Mart, even if it's a brand both sell? Or more to the point, would you expect Radio Shack to replace an Evo you bought from Sprint or Best Buy?

    Sprint doesn't warranty the phone for defects, HTC does. Sprint acts as a retailer for the hardware, just as Best Buy or Radio Shack do.
    07-05-2010 02:52 PM
  7. twe90kid's Avatar
    Why do you think Sprint should be responsible for a phone you didn't buy from them? Would you expect Best Buy to replace a computer you bought a Wal-Mart, even if it's a brand both sell? Or more to the point, would you expect Radio Shack to replace an Evo you bought from Sprint or Best Buy?

    Sprint doesn't warranty the phone for defects, HTC does. Sprint acts as a retailer for the hardware, just as Best Buy or Radio Shack do.
    my question to you is why give you a phone and ruin your reputation if your not going to put warranty and back up the product your trying to sell?
    07-05-2010 03:10 PM
  8. meyerweb#CB's Avatar
    Again, HTC WARRANTS THE PHONE, Sprint provides the service. If you wanted Sprint to handle your warranty, you should have bought it from them. (Or paid Sprint for their insurance policy.) Just as if you want BB to handle your warranty, you wouldn't buy something from Wal-Mart.

    Google gave you the phone. HTC built the phone. Where does Sprint enter into that picture? You may have a gripe with Google if they gave you a broken phone. You may have a gripe with HTC if they manufactured a defective phone. I don't see where you have a gripe with a company that was completely uninvolved in the transaction.

    You signed a contract with Sprint for service, which they're providing, I assume, under the terms of the contract. And they offered you the option of insurance, which it appears you declined.

    Does Best Buy ruin its reputation by refusing to fix something you bought somewhere else? I don't think so. People just don't understand the relationship between manufacturers, retailers and service providers.
    07-05-2010 03:19 PM
  9. boomhower1820's Avatar
    Sprint does provide service for the warranty after the initial 30 days. Yes, HTC is the provider of the warranty but Sprint handles the servicing of the warranty. Sprint decides what to warranty to what not too. Can you go around them and go straight to HTC? I don't know but if you don't like what Sprint is telling you contact them and see.
    07-05-2010 03:57 PM
  10. Gekko's Avatar
    It magically cracked?

    My guess is user error.
    07-05-2010 03:58 PM
  11. meyerweb#CB's Avatar
    Sprint does provide service for the warranty after the initial 30 days. Yes, HTC is the provider of the warranty but Sprint handles the servicing of the warranty. Sprint decides what to warranty to what not too. Can you go around them and go straight to HTC? I don't know but if you don't like what Sprint is telling you contact them and see.
    Sprint provides warranty service for HTC for phones Sprint sells. I do not think you'll have a lot of success getting Sprint to honor the warranty for a phone you bought elsewhere. That was certainly the case with Palm Treos once the initial 30 days was up.
    07-05-2010 04:19 PM
  12. leo1977's Avatar
    This happened to me too. I did not drop it. Just in and out of my pocket. I have made a couple of phone calls, looks like I'm going to have to pay for the repair.... funny thing is that its not affecting the picture quality, so I may just live with it.
    07-06-2010 07:46 PM
LINK TO POST COPIED TO CLIPBOARD