1. mdpre's Avatar
    I purchased my EVO online on June 5th and sent in the rebate a few days later... Today I checked the status and it said rebate declined due to the purchase date being outside of the eligible dates. Apparently there was a problem with the date on the form I sent in. After an hour of hassling with Sprint Customer Service I got it all sorted out. If anyone else bought an EVO online around that time I suggest checking your rebate status.
    07-09-2010 04:20 PM
  2. drjb74's Avatar
    I also just got notification that my rebate was declined, due to not including the receipt with the rebate form. I ordered it from Sprint.com, so i did not receive a receipt with the phone. I emailed the rebate center to complain, and am waiting for a response from them as we speak.
    07-09-2010 04:33 PM
  3. slopokdave's Avatar
    You guys are unfortunately experiencing nothing new... Sprint really needs to get their MIR process in order, or they will keep getting customers who go to Best Buy, etc (like me).

    My MIR was declined for the same exact reason, drjb74. I ordered via telesales, I provided my order confirmation/email receipt with the MIR form, but received nothing further from Sprint when my phone came. They did not accept what I sent. WUT?
    07-09-2010 04:44 PM
  4. drjb74's Avatar
    I am still waiting for the response. I have been with Sprint for over 10 years, and I can honestly say I have never had this issue before. According to their timeframe, I should receive a response with 48 hours, which, according to the email, should be this evening sometime.
    07-09-2010 05:13 PM
  5. gmoney144's Avatar
    Call customer service and have them connect to the rebate center. Follow the prompts and talk to someone there. I was initially declined and they gave me a promotion code, fax number and instructed me to put my cell and address number, cover letter and receipt or proof of online order. 72 hours later it shows that its being processed. the rep said about 30 days. Hope that helps.
    07-09-2010 05:32 PM
  6. slschmidt76's Avatar
    That's just great. I ordered mine from Sprint.com and the only receipt I got was the one that came with the phone in the shipment box. So that's what I sent in. Nice to know that I am probably gonna have the same problem.....
    07-09-2010 05:46 PM
  7. Flyboy1100's Avatar
    The form specifically says to include teaching slip if ordered from sprint
    07-10-2010 11:57 AM
  8. Burnt Toast's Avatar
    I've never had an issue with mail-in rebates with phones that I just bill to my account and purchase at the store... however, it still is at the dreaded 58% right now and hasn't updated for at least three weeks now. :I
    07-10-2010 03:18 PM
  9. drjb74's Avatar
    I received a response from Sprint today, not within the 48 hours as promised, but a response nonetheless. They said they realized that I bought it through the Sprint website, and found the information they needed to process the rebate in their system. They have approved it, and I should be receiving my rebate in the next 2-4 weeks via mail. Not exactly smooth sailing, but it all worked out in the end.
    07-12-2010 11:50 AM
  10. daving313's Avatar
    I noticed an equipment credit in my first bill bringing the cost of the phone down to 199. I also bought through Sprint.com...Did anyone else get this instant credit on Sprint.com?
    07-12-2010 12:22 PM
  11. abarca326's Avatar
    From what i know on buying my phones through sprint.com there is like a packaging form that comes in the box and that has to go along with the rebate.
    07-12-2010 01:18 PM
  12. aspen_matthews's Avatar
    My rebate is listed as received on the site on June 21st (I ordered my phone on the 6th, got it a few days later, and mailed the rebate out around the 11th or 12th) and is still sitting at 58%. I'd have to go home and check all my paperwork, but I ordered mine on the phone and included all the paperwork they told me to. After paying my $438 bill last week, I certainly hope my $100 doesn't get held up any longer than normal. Ugh.
    07-12-2010 01:24 PM
  13. JCool525's Avatar
    I checked my rebate status today and it was also declined for some odd reason. However, I will check with customer service tomorrow and see why. I ordered my EVO on the 5th and received it several days later.
    Will see what happens...
    07-12-2010 11:34 PM
  14. aspen_matthews's Avatar
    The form specifically says to include teaching slip if ordered from sprint
    Where does it say this? I rechecked my photocopy of the rebate form last night and also looked on sprintrebates.com this morning and all is says is this:

    "Include your sales receipt, email receipt, online order summary printout, or packing slip. Must be dated between 7/8/10 and 9/11/10."
    07-14-2010 01:47 PM
  15. drjb74's Avatar
    The rebate requires you to send in the packing slip from your phone if you ordered it online through Sprint.com. If you didn't send this, email CS from the rebate page (Contact Us tab on the left), and tell them you ordered it online through the Sprint website. They were able to look it up on my account, and process the rebate that way.
    07-14-2010 01:55 PM
  16. Kamen's Avatar
    This is exactly why I bought my phone from Best Buy as all rebates were instant. I took a temp job like 5 years ago for a few months working for a rebate call center and they are so shady on ways to decline someone for their rebate. One person I remember forgot to check a box to specify if they were Ms. Mrs. or Mr. for their name and was denied their rebate as the form was not completely filled out.
    07-14-2010 03:01 PM
  17. chrisho's Avatar
    i just got situated finally for the 2nd time when calling. so the update says its processing and will be sent out up to 30days.
    07-14-2010 03:07 PM
  18. NorthBayX415's Avatar
    Mine has been sitting at 58 % grrr
    07-14-2010 03:19 PM
  19. Burnt Toast's Avatar
    I'm still at 58%.
    07-14-2010 04:50 PM
  20. colecoyates's Avatar
    I purchased my EVO online on June 5th and sent in the rebate a few days later... Today I checked the status and it said rebate declined due to the purchase date being outside of the eligible dates. Apparently there was a problem with the date on the form I sent in. After an hour of hassling with Sprint Customer Service I got it all sorted out. If anyone else bought an EVO online around that time I suggest checking your rebate status

    All you have to do is just call the rebate center and they acan reverse it. its a system malfunction that automatically denies them even though you are eligible. i had a couple of these when i used to work at sprint. so just call the rebate department and they will reverse it and send you your check withing 7-10 business days.
    07-14-2010 06:51 PM
  21. dgp2003's Avatar
    still at 58%....it said check back in 1-2 weeks for updates....that was 6-10 So its been roughly a month and still no update.
    07-15-2010 10:49 AM
  22. aspen_matthews's Avatar
    Well I had emailed inquiring about my rebate and they didn't get back to me, but my status updated today to 83%, approved, just waiting to mail out.
    07-16-2010 07:56 PM
  23. aspen_matthews's Avatar
    My rebate is listed today at 100%, check mailed.
    07-28-2010 02:25 PM
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