A few weeks ago I had to change my phone number due to some issues in the private life, and ever since I have not been able to download any attachments on my MMS messages. I have checked the voice/data in the sprint zone app and its fine. I can surf the web, get on facebook, the app store, etc. Voicemail is fine and calls are fine. Its just my mms. I have make sure Profiles and PRL's are up todate, but even after I update them and go to the spring zone it still tells me there are updates available. I have pulled the battery out while the phone is on, cleared the stock message app and go sms app's cache, and when I called sprint today they had me reprogram the phones phone number and MEID numbers and reboot the phone, and when that didnt work they promptly hung up on me.
So does any one have any thoughts on what is up? Did they not re-provision the phone correctly when they changed my number? When they changed my number and had me reboot the phone it never did any kind of handshake like they told me it would, so they had me call some 1-800 number that told me the phone was activated so I am wondering if something is still not set up correctly. Does any one have the APN information for MMS that i could program it in to see if that works? Or does any one know if there is another bank of cache some where that info is being pulled from? I am not rooted and I really dont want to do a factory reset on the phone and I have the feeling if i go into a sprint store or call them back they are just going to have me do a factory reset. I would rather root the phone and put a custom rom on first.
any thoughts would be appreciated, I seem to have gotten quiet a few mms in the last few weeks and would love to see what im getting.
So does any one have any thoughts on what is up? Did they not re-provision the phone correctly when they changed my number? When they changed my number and had me reboot the phone it never did any kind of handshake like they told me it would, so they had me call some 1-800 number that told me the phone was activated so I am wondering if something is still not set up correctly. Does any one have the APN information for MMS that i could program it in to see if that works? Or does any one know if there is another bank of cache some where that info is being pulled from? I am not rooted and I really dont want to do a factory reset on the phone and I have the feeling if i go into a sprint store or call them back they are just going to have me do a factory reset. I would rather root the phone and put a custom rom on first.
any thoughts would be appreciated, I seem to have gotten quiet a few mms in the last few weeks and would love to see what im getting.