1. spatel9114's Avatar
    So I've had Windows 7 full release for awhile now (university offered it for free to engineering students) and it was only fully released this past week. Whenever I go to sync my Hero with my PC using HTC Sync, not only does the program not read my phone, but when I go to reinstall it, it says "Error: Couldn't install drivers"... what the hell does that mean? Has anyone who has Windows 7 gotten HTC Sync to work on their PC?
    10-25-2009 07:31 PM
  2. ERDude's Avatar
    My bet is the drivers aren't compatible with Windows 7 yet. Have you tried going to the HTC.com site and checking out support?
    10-25-2009 07:34 PM
  3. spatel9114's Avatar
    My bet is the drivers aren't compatible with Windows 7 yet. Have you tried going to the HTC.com site and checking out support?
    Kinda, lol I'm gonna try again now, but yeah, I don't think official drivers have been released.. has anyone found a workaround to this problem yet? It's odd how HTC hasn't released drivers yet when Windows 7 is fully released now..

    EDIT: So htc.com is down right now, hopefully their either putting up the US ROM update for HTC Hero or Win7 drivers (my hopes are high ).
    10-25-2009 08:04 PM
  4. Jerry Hildenbrand's Avatar
    1.Download latest sync tool from HTC, HTC sync 2.04

    2.Install the downloaded program on the computer. At this moment, your computer still unable to recognize the HTC Hero.

    3.Manually update the HTC drivers from Windows 7, using the Vista drivers by installing HTC Sync software on a machine running Vista and then copying the drivers (androidusb.cat, androidusb.inf, androidusb.sys, htcrndis.cat, htcrndis.inf and WdfCoInstaller01007.dll in HTC Drivers folder) over to the Windows 7 machine.

    Or get a friend with a Vista Machine to send them to you.

    4.Extract the driver into a folder. For example, %SystemDrive%:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64 (for the Windows 7 64-bit) or %SystemDrive%:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x86 (for the Windows 7 32-bit)

    5.Go to Devices
    Update the driver (accessible from Properties -> Hardware tab) for incorrectly installed Phone from the Devices and Printers menu in Windows Start Menu, by selecting the copied driver location from above.

    6.The HTC Hero phone should now displayed as My HTC, and will be able to sync with Windows 7.

    This worked for me.
    10-25-2009 09:46 PM
  5. spatel9114's Avatar
    1.Download latest sync tool from HTC, HTC sync 2.04

    2.Install the downloaded program on the computer. At this moment, your computer still unable to recognize the HTC Hero.

    3.Manually update the HTC drivers from Windows 7, using the Vista drivers by installing HTC Sync software on a machine running Vista and then copying the drivers (androidusb.cat, androidusb.inf, androidusb.sys, htcrndis.cat, htcrndis.inf and WdfCoInstaller01007.dll in HTC Drivers folder) over to the Windows 7 machine.

    Or get a friend with a Vista Machine to send them to you.

    4.Extract the driver into a folder. For example, %SystemDrive%:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64 (for the Windows 7 64-bit) or %SystemDrive%:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x86 (for the Windows 7 32-bit)

    5.Go to Devices
    Update the driver (accessible from Properties -> Hardware tab) for incorrectly installed Phone from the Devices and Printers menu in Windows Start Menu, by selecting the copied driver location from above.

    6.The HTC Hero phone should now displayed as My HTC, and will be able to sync with Windows 7.

    This worked for me.
    Okay, I understood and did the first 4 steps, but I can't seem to figure out step 6...how do I update the drivers the way it says to? I can't seem to figure that out...
    10-25-2009 09:57 PM
  6. Jerry Hildenbrand's Avatar
    Okay, I understood and did the first 4 steps, but I can't seem to figure out step 6...how do I update the drivers the way it says to? I can't seem to figure that out...
    Right click on My computer - Properties - Advanced system settings - Hardware Tab - Device manager will get you there also I think. I'm not at my Win7 machine so I'm going off of memory a bit. The Device Manager is what you're trying to get to. If all else fails, Start button, search device manager.

    In the device manager (I do believe it's incorrectly under Printers at first, at least on my machine it was) look for ANdroid Phone with a warning triangle overlay. Right click and update the driver. Probably will have to reboot. New correct driver will be in device manager under Android USB Devices, named My HTC.
    10-25-2009 10:22 PM
  7. spatel9114's Avatar
    Right click on My computer - Properties - Advanced system settings - Hardware Tab - Device manager will get you there also I think. I'm not at my Win7 machine so I'm going off of memory a bit. The Device Manager is what you're trying to get to. If all else fails, Start button, search device manager.

    In the device manager (I do believe it's incorrectly under Printers at first, at least on my machine it was) look for ANdroid Phone with a warning triangle overlay. Right click and update the driver. Probably will have to reboot. New correct driver will be in device manager under Android USB Devices, named My HTC.
    Doesn't work...the phone is under the Disk drives tab and it doesn't have an yellow triangle next to it, so when I go to update driver, it says latest driver is installed, Disk Drive...

    Also, the name of the phone is "HTC Android Phone USB Device" under the Disk drives tab.
    10-25-2009 10:51 PM
  8. Jerry Hildenbrand's Avatar
    Maybe uninstalling it, reboot and interrupt the PnP and point the install to the Vista drivers.

    It's also possible that there will be some differences between the official Win7 and my RC version.
    10-25-2009 11:46 PM
  9. spatel9114's Avatar
    Maybe uninstalling it, reboot and interrupt the PnP and point the install to the Vista drivers.

    It's also possible that there will be some differences between the official Win7 and my RC version.
    Yeah, I'll give that a try in the morning, but thanks for all your help man.
    10-25-2009 11:47 PM
  10. Jerry Hildenbrand's Avatar
    Keep us all updated. I'll look at my PC tomorrow at work as well, and see if I missed anything.
    10-26-2009 12:00 AM
  11. spatel9114's Avatar
    Keep us all updated. I'll look at my PC tomorrow at work as well, and see if I missed anything.
    Alright, I'm trying it again right now, hopefully it works this time. I won't be able to connect my Hero to my PC right now as I don't have my cable with me, but I'm going to try everything else and see if that all works.
    10-26-2009 02:11 PM
  12. Jerry Hildenbrand's Avatar
    result?
    10 char
    10-26-2009 10:06 PM
LINK TO POST COPIED TO CLIPBOARD