1. Jamiecl04's Avatar
    Hey guys/gals, I was having that problem with my phone where it would say please insert sd card but the sd card was in the phone. I couldnt take pictures, download anything, listen to my music, view my pics or videos. It was so frustrating. When I looked at how much space I had left, it was showing Unavailable under the Total and Available Space My phone wasnt recognizing my sd card. I turned off my phone and took the battery, sim card, & sd card out and left them out for like 30min, like 10 times, and it was still showing the same thing each time please insert sd card I called TMobile, did all the trouble shooting, factory reset and all. Didnt wrk, so they sent me a replacement phone. Still the same problem, so now I knew it was the card, not the phone. To be sure it was the card, asked a relative to see if my sd card wrked in their phone, and it didnt. Said his phone was saying sd card damaged So I was bummed cause I thought I was going to have to get a new sd card, and lost all my pic/videos on old one.

    Note: Relative told me sd cards can get damaged from unproperly disconnecting them from computers, and not unmounting the sd card from phone before taking the sd card out of phone, which I was doing, and to start disconnectiong phone from the computer by using the safely remove or eject action before I take the phone off the SUB cable and unmounting card from phone before taking it out.

    My Solution:
    I took my sd card out of my phone and left it out for the whole day(didnt think I was gunna use it anymore). Still could use my phone and internet. I installed an anti virus app called Dr. Web Light did the full system scan, no detects. Noticed the quarantined files folder, tapped it, said sd card is missing. Quarantined threats cannot be viewed So I put my sd card back in my phone to see if I can run a scan on it and see if any threats came up. Still couldnt view pics and stuff. Ran the scan again, and when it starting scanning the sd card it slowed down ALOT, I thought it was going say threats were detected, but no threats. Then I went to sd & phone storage in the settings, and under the Total and Available Space, it went from Unavailable to 2.53 GB so that told me it was reading my sd card!! I went into my pics, I COULD VIEW MY PICS AGAIN, AND VIDEOS AND MUSIC!! YEYY!! I dont know if the scan forced my phone to recognize my sd card or what, all I know is that after I ran that scan, my phone was recognizing my sd card again. YIPPEE!! Thank you Dr. Web Light.
    I hope this helps. Good Luck!!
    08-24-2012 05:14 AM
  2. KhadijaMiiaaw's Avatar
    did u click full scan or quick scan?
    03-17-2013 05:56 AM
  3. Kiara Jones's Avatar
    quick scan
    Brian3 7 likes this.
    03-29-2013 09:50 PM
  4. rabnmon's Avatar
    Just tried it, IT WORKS!! Thank you so much!!
    04-05-2013 08:02 AM
  5. Anna11xxx's Avatar
    How long did it take to run the quick scan?????????????????????????????????????????????????????????????????????????????????? xoxoxoxoxoxoxoxoxo
    04-22-2013 12:53 PM
  6. lomblade's Avatar
    Hi up. There it work for me gys does any one know how to scan the sd card scaned the whole system. But no luck please help ta
    Deveal2014 and ctay2013 like this.
    05-05-2013 05:51 AM
  7. AmSha1105's Avatar
    How to scan the SD Card?
    05-05-2013 12:25 PM
  8. xristalina's Avatar
    what kind of phone was it?
    07-09-2013 12:49 PM
  9. ekm29's Avatar
    Hi I have the same problem which started just suddenly after my battery was drained. After recharging the SD card kept failing. My phone is HTC desire from 2009 but this is the first time it happens. I tried the suggestion above but didn't work. Help please
    07-09-2013 05:18 PM
  10. Alimi Olanike's Avatar
    Have tried it and it realy work.thanks
    07-11-2013 06:23 AM
  11. zeeshan abbas's Avatar
    It can not format
    07-28-2013 05:15 AM
  12. AngisDroid's Avatar
    Mine still says "Insert SD Card". Any other advice??
    10-21-2013 09:55 AM
  13. Bryan Frei's Avatar
    I just got an HTC ONE SV, and I had been attempting, via~ the SD Card, purchased at the local, friendly Walgreen's to transfer Pix and Vids, etc. Now, both phones will not read the card, alleging it is damaged. This was also after I encrypted it into the new phone, and did not disturb it for over an hour as prescribed. Very frustrated!!! If there is anybody out there that has any quick, and helpful tips, I'd appreciate it. I also, then attempted to put the Micro-SD Card into an adapter and upload the data to our laptop, to no avail, mostly because it indicated the card must be formatted first, but I was told earlier that if I did that, all the information would, or could be lost. PLEASE HELP! Thank you.
    02-14-2014 02:53 AM
  14. lauramclennan89's Avatar
    ekm 29 did you manage to solve the problem? I have the same one and feel like I have tried everything
    02-17-2014 05:59 AM
  15. karen lee1's Avatar
    Sorted and scanning tanks very much
    Brian3 7 likes this.
    05-26-2014 02:14 PM
  16. Jasmine Perry's Avatar
    I dont see a folder????
    02-04-2015 06:25 PM
  17. imdad_Prince's Avatar
    hi how are you plz contact me
    my skype id: imdadullah89
    05-08-2015 11:19 PM
  18. choco_gatas69's Avatar
    I have same problem but, doesn't work dr. web light for me. using cloudphone.
    12-23-2015 12:36 AM
  19. matt shadows's Avatar
    Thank you so much... Dr. web light really did the work.
    03-30-2016 03:15 PM