1. danni 11's Avatar
    I cant access any of my google accounts from my htc phone after doing a factory reset even though i know my passwords? When i put the account in then the password all it does is take me back to the start and a message flashes up on the phone saying ... please sign in using one of the owners accounts from this device? I even tried the option to find my account by putting my name, number and a message said it would send a txt to my phone to verify my number, which it did do at 1st and all it did was take me back to the beginning with the previous message.But now i have a message in red after trying to press verify to get a txt, saying...... you seem to be having trouble getting your code please try again later. I dont understand why i would even have to do this option anyway when i know my account and passwords? i did change my passwords on pc to make sure i was doing them correctly. I also have messages in my inbox from google saying they dont recognize actifity from my phone. I spoke to htc support who said to change my passwords again, then try in 72hrs is this correct ? Because yesterday i managed to get straight in using the previous method of google sending a txt to my phone. I only did the dam reset because htc advised it because my camera stopped working. Now i cant even get into my phone to even check it worked i have run out of ideas totally. please help xxx
    06-28-2016 02:18 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! If you change your Google password within 24 hrs of doing a factory reset on a phone, you have to wait 72 hours before you can log back into the phone: Don't Change Your Google Password Before Factory Resetting Your Android Phone - You Might Trip A 72-Hour Security Lockout

    Do you have 2-step authentication turned on for your Google account? If so, then after the 72 hour waiting period is up, turn off the 2-step temporarily, and try to log in again on the phone.
    06-28-2016 08:41 PM
  3. danni 11's Avatar
    Hi i heard that after 72 hrs you can only log back into the phone using the original password used when last successfully logging into it. So if i have a new password that works logging in on my PC it wont work with the phone is this correct? If so do yo know how i may retrieve my old password from google?
    06-29-2016 10:32 AM
  4. B. Diddy's Avatar
    I would have thought that after 72 hours, you use the new Google password. Is that not working?
    06-29-2016 12:02 PM
  5. danni 11's Avatar
    well not sure because i was locked out yesterday afternoon so i wont know until friday. It works fine on my PC its just what was said on a forum that you still need to use original password. But if this is correct and i happened to know it, it would mean changing it again and waiting another 72hrs which is crazy.
    06-29-2016 12:17 PM
  6. B. Diddy's Avatar
    I would start with the new password when you're able to.
    06-29-2016 04:14 PM

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