1. miles4000's Avatar
    I'm having a problem with Exchange active sync account using HTC mail app. When the screen goes dark, the mail app doesnt get any new email. I tested this on 3G and it works. I set the wifi options to keep wifi on during sleep always.
    04-24-2013 01:26 PM
  2. meyerweb#CB's Avatar
    Are you using an open WiFi network (one that doesn't have WPA type security enabled)? I have problems with my corporate EAS email on open networks, and assume it's a security configuration enforce by policy.
    04-24-2013 01:32 PM
  3. miles4000's Avatar
    Its on one of my corporate wifi networks. Basically a guest network. I'll try it at home later to see if the same thing happens.
    04-24-2013 01:38 PM
  4. miles4000's Avatar
    Works fine on my home wifi network. So I'm probably connecting to the wrong wifi network at work or its an EAS issue while on that work network.
    04-24-2013 11:47 PM
  5. a_k_gano's Avatar

    I had the same problem.

    Got it solved by resetting the APN settings.

    Simply, I deleted the current APN settings and retrieved the operator default configuration. It worked with me.

    Hope it helps.
    08-29-2013 04:28 AM

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